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Royal Bank Of Scotland Snatch Back a Customers Entire £50k Bounce Back Loan and Won’t Say Why the Ombudsman Says That Is Their Right and There is Nothing They Can Do

May 15, 2022

The number of business owners who were approved for a Bounce Back Loan but then had them snatched back is high, and todays Ombudsman case looks at what the Financial Ombudsman Service often says when someone complains about such actions by a bank. […]

Failing to Maintain or Preserve Adequate Accounting Records and Not Giving Any To The Liquidator Lands Company Director Who Took Out But Didn’t Repay a £50k BBL With a 6 Year Disqualification

May 14, 2022

Today’s case in another run of the mill Insolvency Service slapping, and is about a Tandoori Restaurant owner who ended up with a 6-year disqualification with Barclays losing another £50k Bounce Back Loan. […]

After Working Out That a Company Director Had Over-Egged His Business Turnover and As He Wouldn’t Explain Where the Funds Went from a £35k Barclays BBL the Insolvency Service Slap Him With an 11 Year Disqualification

May 13, 2022

It has been quiet this week regarding Insolvency Service slapping’s handed out to Company Directors that took the insolvency route with a Bounce Back Loan owing with wrongdoing having been discovered with that loan, but one case has just come to light which saw an eleven-year disqualification being handed out. […]

Starling Bank Refuse to Allow a Customer to Amend an Erroneous Turnover Figure to A Higher Amount to Access a High Value BBL, Ombudsman Says The Scheme Rules Did Not Allow It

May 11, 2022

Looking at the way banks and the powers that be are screaming “fraud” when someone over-egged their turnover figure to get a Bounce Back Loan, why they are not doing so when someone under-stated it or even let them correct that figure is anyone’s guess, which is what today’s case revolves around. […]

Santander’s Policy of Checking Turnover Figures Results In a Customer Complaining That Their Bounce Back Loan Application Was Not Fairly Assessed – Read What the Ombudsman Thinks

May 10, 2022

Applying for a high valued Bounce Back Loan and being told by a bank you cannot have that loan but a much smaller one instead, is what this complaint revolves around, ultimately, as you will see, the Ombudsman sides with bank, that being Santander. […]

Financial Ombudsman Determines That Clydesdale Bank Were Within Their Rights To Deem a Business Applying for a Bounce Back Loan Was Not Trading Despite The Business Owner Saying They Had and Were Awaiting Payment for Work Done

May 9, 2022

Some of the complaints about Bounce Back Loans that still to this day land on Ben Jennings the Ombudsman’s desk are somewhat complicated, however this one no doubt took him some time to get his head around and make a determination on. […]

After Months of Messing a Customer About the Ombudsman Decrees HSBC Were in the Wrong in Not Giving a Customer Access to an Account and Subsequently a Bounce Back Loan in a Timely Fashion

May 8, 2022

Fortunately for the complainant in today’s case, they were able to get a Bounce Back Loan from a different lender, having been messed about for months and months due to HSBC and their incompetence, and did get a little bit of compensation (£200) for being messed about. […]

HSBC Take Every Penny in a Customer’s Account Having Decided But With No Explanation Given to Terminate His Bounce Back Loan an Ombudsman Decides They Can Hide Behind Their Terms and Conditions to Do Just That

May 7, 2022

Snatching back the funds in a customer’s account is all too common these days, when a bank decides but with no reason given to the customer, that they are terminating a Bounce Back Loan agreement and this case sees an Ombudsman explain why they cannot uphold such complaints. […]

A Long and Drawn-Out HSBC Bounce Back Loan Complaint Which Resulted in an Ombudsman Disagreeing with a Case Handler But Awarding the Complainant Just £400 in Compensation

May 6, 2022

When you initially complain to the Financial Ombudsman Service a case handler will usually handle your complaint and if you are not happy with their decision, then a real Ombudsman will review the case if you appeal it. That is what happened in the Bounce Back Loan related case below in which £400 was awarded to the complainant and the Ombudsman came to a different conclusion than that of the case handler. […]

HSBC Lose Another £50k Bounce Back Loan as Company Director is Given a 5 Year Disqualification for Transferring Funds to the Detriment of Creditors When He Should Have Known the Business Was Insolvent

May 5, 2022

There still appears to be a lottery in place regarding the amount of time Company Directors will be disqualified for when taking the insolvency route with a BBL still owing, when wrongdoing has come to light with that loan. Today’s case resulted in a 5 year disqualification. […]