BBL Complaints and Outcomes

NatWest Snatch Back Two Bounce Back Loans from an SME – Ombudsman Says That The Bank Was Entitled to Do So But Makes a Glaring Error in Their Ruling

Having had two Bounce Back Loans snatched back by NatWest, a Company Director sent in a complaint to the Ombudsman which initially was not upheld by the caseworker tasked with ruling on the case. He then appeals that decision and Hayley the Ombudsman then reviews it and says the initial ruling stands. However, as you can see in the ruling, Hayley does make a glaring mistake […]

BBL Complaints and Outcomes

Co-Operative Bank Approve and Pay Out a Bounce Back Loan to a Customer Then Snatch It Back – Ben the Ombudsman Decides That Is Their Right and £100 Compensation Is Fair

It was and still is commonplace for many lenders to snatch back (for all manner of reasons) Bounce Back Loans that they had initially approved and paid out, and today I present to you the outcome of a complaint about a snatched back BBL that was sent to the Financial Ombudsman Service (FOS), was not upheld, and then went before an actual Ombudsman for a determination. Be aware that when you do send in a complaint to the FOS it is a caseworker that […]

BBL Complaints and Outcomes

NatWest Took Seven Months to Open a Servicing Account Then Declined an SME a Bounce Back Loan Repeatedly – Upshot Is that Ben the Ombudsman Doesn’t Uphold the Complaint

As the clock ticks down to midnight tonight, whatever you have planned I wish you a Happy New Year and here’s hoping things get back to some form of normality for everyone in 2022. Today I present to you another Bounce Back Loan related Ombudsman complaint which was not upheld. […]

BBL Complaints and Outcomes

After First Refusing to Uphold a Barclays Customer Complaint Regarding an Error That Left a Sole Trader Unable to Access the BBL Scheme the Ombudsman Increases the Compensation from £100 to £300 After an Appeal

As we are still in the “quiet zone” between Christmas and the New Year, today I will be giving you an insight into another Bounce Back Loan related complaint that the Financial Ombudsman Service initially did not uphold, but after an appeal increased the level of compensation the bank, this time Barclays were required to pay out. […]

BBL Complaints and Outcomes

Existing Personal Account Holder Refused a Feeder Account for a Bounce Back Loan by HSBC for His Business, But the Ombudsman Says the Bank Did Nothing Wrong and Tosses Aside the Complaint

Today is the 28th of December 2021 and I am somewhat gobsmacked that the Government, at the time of writing this news update (6am), have not made public on the Government website any official statement on their decision not to impose any additional restrictions or a decision on such, on English businesses before the New Year, that would have been the decent thing to do, instead of wheeling out Sajid Javid to make a quick announcement on the news which many SMEs may have missed. […]