BBL Complaints and Outcomes

Complaints about Bounce Back Loans are still working their way through the often slow Financial Ombudsman Service, and here is one that has recently been decided up. […]

Missing the cut-off date for businesses to be eligible for the Bounce Back Loan scheme by one day sees this NatWest customer missing out on the PAYG options and the Government Guarantee on their BBL and having it turned into a non-BBL business loan, and the Ombudsman says the bank can do that. […]

The headline above is me paraphrasing, however the Ombudsman clearly lay out why they think he is lying and do not uphold his his complaint, as you will see below. […]

Good to see Paul Cooper the Ombudsman finally showing some teeth when it comes to slapping down banks who treat their BBL customers appallingly. […]

Here is another Bounce Back Loan complaint that, like all Ombudsman related complaints, was first addressed by a case handler/investigator who says NatWest was in the wrong and awarded £100 compensation. However, not happy with that outcome […]

It was a nightmare journey for many people when they applied to some banks for a Bounce Back Loan, for quite a lot of people were initially approved but then later found their BBL was never paid out and that they were ultimately declined, often resulting […]

Here is a rather long and drawn out BBL complaint, in fact it is made up of two separate complaints, that revolve around Funding Circle and how they treated a customer. Ultimately the customer did get compensation, but the complaints were not upheld. It wrecked my head reading it, but see how you get on! […]

Even though some people were permitted to estimate their turnover when applying for a BBL, banks like Santander are checking their customers bank accounts and Companies House records to ensure those estimates were within reason. […]

Many people did find, that after applying for a Bounce Back Loan, their bank suddenly closed their account, after declining their BBL application. However, NatWest have become infamous for delays in sending out the balances of such closed accounts, and as you […]

Even though the person in the complaint below never did get a Bounce Back Loan from Santander, the Ombudsman awards them £731 compensation for the messing about that bank forced them to endure. […]