BBL Complaints and Outcomes Archives

Ombudsman Gives Clydesdale Bank a Slap and Order Them to Pay £100 in Compensation to a Sole Trader, After Their Debt Collector Told Him He Wasn’t Personally Liable for His Bounce Back Loan But Then Get the Debt Collector to Chase Him 3 Years After Defaulting

September 14, 2026

Whilst most Lenders give up chasing a BBL debt once it has gone through the 12 month recovery period, some Lenders may continue to chase the borrower. […]

Business Owner Complains Her Business and One-Time Personal Partner Defrauded Her Company of Its £50,000 Bounce Back Loan – Ombudsman Says Whilst She “Was a Victim of a Cruel Deception by a Man She Trusted” They Are Not Going to Order HSBC to Write It Off

February 26, 2026

Here are the details of this terribly sad case. Which is yet another one in which a lady has been the victim of wrongdoing by their one time partner. […]

NatWest Cross Default a Customers Bounce Back Loan and Close Her Business Account After Requesting She Pays Back Her Company’s Small Overdraft (Which She Promptly Did) – Ombudsman Says You Can’t Do That and Orders Them to Restore the BBL – View the Rules on Cross Defaults

January 5, 2026

As you will see in the official BBL rules below, that I have had on the website for quite some time, it clearly states “No Cross Defaults”, that rule was used by Louise Bardell, an Ombudsman, to fairly reach an outcome of this case. […]

A Customer of RBS Requests a Pay as You Grow Option on Her Company’s Bounce Back Loan But the Bank Sends Her a Link for Another Bank and the Request Obviously Gets Rejected and Full BBL Repayments are Taken – Ombudsman Doesn’t Uphold the Complaint as the Bank Repaid the Payments Taken

January 5, 2026

Here we are years after the BBL Scheme went live and banks are still making the most basic mistakes when it comes to servicing their customers’ requests, read on for the details of this case. […]

HSBC Ordered to Back Off and Stop Hounding a Customer for Defaulting on His Company’s Bounce Back Loan as It Was Their BBL Application Platform That (Like the Post Office Horizon Platform) Was Riddled with Bugs, Errors and Defects and Stop Claiming What Was on the Application Form Was Irrelevant!

December 9, 2025

Here is another case of HSBC being slapped for their Post Office Horizon type problem with their BBL online application form, I am glad, after reporting on it for many, many years now, people are finally getting justice. […]