BBL Complaints and Outcomes

Two Recent Financial Ombudsman Service Determinations Regarding a Royal Bank of Scotland and a Bank of Scotland BBL Related Complaint – They Find Errors Were Made by The Banks But Do Not Uphold Complaints

As you will see from the following two complaints sent to the Financial Ombudsman Service even though errors were made by the Royal Bank of Scotland and the Bank of Scotland the do not uphold the complaints, one relating to the decline of a BBL and the other regarding a blocked bank account after customer received a Bounce Back Loan. […]

BBL Complaints and Outcomes

HSBC Snatches Back a £50k BBL, Closes Customers Account, Drags Feet Sending Them £54k Cheque for Remaining Funds, Customer Unable to Open Another Account and Cash Cheque – Ombudsman Happy and Says That Is Fair

If you are unhappy with the decision made regarding a complaint that you have sent in to the Financial Ombudsman Service you can ask for it to be reviewed, and when you do so it will be sent to an Ombudsman rather than a case handler to be determined. Today I look at one such case which saw a customer left with a cheque they couldn’t cash and a BBL snatched back. […]

BBL Complaints and Outcomes

Barclays Lock BBL Customer Out of Their Account in Aug 2020 for an “Account Review” and Finally Completes It and Unlock Account in Dec 2020 – Financial Ombudsman Does Not Uphold Complaint and Thinks That Is Fair!

When I come across stories such as today’s, I can understand why anyone with a Bounce Back Loan would remove the funds from that loan completely from their business bank account along with any other funds held in their account, rather that risk a bank unfairly locking their account or even snatching those funds back. I have seen plenty of examples of both recently. […]

BBL Complaints and Outcomes

Financial Ombudsman Rules Barclays Were Acting Correctly When They Snatched Back £36k of a £50k BBL That One of Their Customers Had Left in Their Business Account – One of Many Snatchback Complaints Going Through the System

Bounce Back Loan snatch backs are commonplace, I have seen no end of people being told weeks or months after getting a BBL that their bank accounts are locked pending a review, then being told any and all funds in their accounts have been grabbed by the bank and a demand going out for full repayment of the BBL less the funds grabbed. The Financial Ombudsman is the only […]

BBL Complaints and Outcomes

Barclays Force Customer to Wait Four Months to Attend an In-Branch Appointment to Open a Business Account to Get a BBL Ombudsman Does Not Uphold Complaint

It was often the case when an existing personal account holder with Barclays wanted to open a Business Account to get a BBL that bank would force them to attend an in-branch appointment, this complaint looks at how they forced one customers to wait four months for the appointment and why the Financial Ombudsman did not uphold that complaint. […]