BBL Complaints and Outcomes

NatWest Turn a Customers Bounce Back Loan Into a Standard Non-BBL Business Loan With No Government Guarantee and No PAYG Options – Ombudsman Says That’s Perfectly Fine

Missing the cut-off date for businesses to be eligible for the Bounce Back Loan scheme by one day sees this NatWest customer missing out on the PAYG options and the Government Guarantee on their BBL and having it turned into a non-BBL business loan, and the Ombudsman says the bank can do that. […]

BBL Complaints and Outcomes

Funding Circle Staff Access Customers Social Media Accounts, Use a Chunk of His Bounce Back Loan Funds to Clear Another Loan With Them Then Demand the BBL Back as He Already Had One – Ombudsman Doesn’t Uphold Complaint But He Got a Few Quid in Compensation

Here is a rather long and drawn out BBL complaint, in fact it is made up of two separate complaints, that revolve around Funding Circle and how they treated a customer. Ultimately the customer did get compensation, but the complaints were not upheld. It wrecked my head reading it, but see how you get on! […]