My Bounce Back Loan Helpline is open as usual today from 4am to 4pm. Please consider becoming a website subscriber, either via a one off, non recurring monthly subscription or via a monthly recurring subscription, or alternatively consider making a donation, any of those options allows me to continue to fund the operation and keeps my service going.
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Do not sit there worrying alone, if you have something worrying you about your Bounce Back Loan, feel free to give me a call you can do so in complete confidence and it will be me taking the calls no one else.
I trialled a new idea a year ago and, in layman’s terms, I sat here with my mobile, and made it known that I would be happy to chat to anyone about anything that people may be worrying with their BBL, from missed payments, defaults, or anything else.
The phone calls came in thick and fast, and as such I have decided to offer this service on an ongoing basis, as there is obviously a need for it currently. Much more so now since most people with a Bounce Back Loan have exhausted all of the Pay as You Grow options.
I am not offering legal or financial advice and do not give me any of your personal or business banking details etc, but what I will be offering you is someone to talk to, for believe me, in the last three years plus, I have seen everything regarding BBLs, and I do mean everything.
It can be a lonely place when something is playing on your mind, much more so when it’s a Bounce Back Loan, so please do not fear phoning me up, you can withhold your number if you like, and anything you tell me will be in complete confidence.
Here is how it will work, if you call me and the number is engaged or rings out, I am chatting to someone else (obviously there is only one of me) so please try again later. I will not be trying to flog you anything either!
Phone Line Open Today
Line Open: 4:00am
Line Closed: 4.00pm
Number to Call:
07437618228
The phone number is a bog-standard UK mobile number so the call will cost whatever it usually costs you to make such calls.
Now, if you are sat there scared to phone me up, please do not be, just dial the bloody number, you will feel better having got whatever it is off your mind, and no matter what it is that is troubling you regarding your Bounce Back Loan, I have seen it before.
BBL Lenders and Complaints Coming In
Here are just some of the complaints and feedback I am getting on the Fireside Chatline:
Third parties contacting business owners, many confused by the scheme who had never borrowed before, when the scheme was live, charging a commission (often a percentage of the BBL) to complete the BBL application form, looking back some now worried those third parties, many of whom have vanished may or have done something wrong when applying.
People telling me they have since found out some of those third parties are criminals who use threats against the person when someone now asks them questions with reference to their applications.
– I have alerted the right people about this as its terrifying SMEs may be forced to take the insolvency route when under threats or duress to do so and not mentioning the reasons for their insolvency or possible BBL wrongdoing.
People being told to wait until they default before additional help and support will be forthcoming.
When banks call back your phone rings for a second or two then stops, meaning unless you are lightning fast you cannot take/answer the call and then have to try and get the bank to call you back.
BBL lender designated debt collectors repeatedly saying the BBL scheme is messed up and agreeing with customers it’s all messed up.
“Account Reviews” (sometimes call “safeguarding”) sees the bank employee talking down to customers like they are guilty of whatever it is they suspect or in most cases erroneously believe they have been up to BBL mischief, instead of fact finding to see if they did anything wrong etc.
One lender not offering PAYG and proving difficult to contact.
Outrageously long call times on hold to get through to lenders BBL support team, some of whom it appears are locked in a deep underground bunker and cannot be contacted directly by you, other staff have to contact them to get them to contact you, adding even long stress times for those needing rapid support and someone to talk to.
BBL Lenders Most Complaints Are Coming in About:
HSBC
Santander
Barclays
Lloyds
BBL Lenders Some Complaints Are Coming in About
Metro Bank
Tide
It Is Not All Doom and Gloom
Just so you know, its not all negative feedback I am getting, as some lenders are bending over backwards to help people, much more so when there is no way on planet earth that they can repay their BBL.