BBL Complaints and Outcomes – Page 5 – Mr Bounce Back – Bounce Back Loan News – Updates

Lloyds Told to Reinstate a BBL They Defaulted and Remove Any Adverse Credit File Reporting Due to the Vile Way They Treated a Customer – How Many Others Have They Treated That Way Just to Get Their Grubby Hands on a BBL Guarantee ?

August 30, 2023

It is the turn of Lloyds to get a slap by the Ombudsman as you will see in the following case. […]

NatWest Erroneously Default a Customers BBL Which She Repays in Panic in Full When She Had Taken a PAYG Repayment Holiday, Causing Her Untold Distress and Problems – Ombudsman Awards a Pathetic £500 Compensation

August 30, 2023

I do feel this customer deserves much more than a pathetic £500 for the BBL related banking error. […]

After Taking Over a Year to Set Up the PAYG BBL Options for a Customer an Ombudsman Has Told NatWest to Remove its Default, Take Back the BBL from Their Debt Collector, Rework the PAYG Options Into the BBL and Pay £750 Compensation

August 30, 2023

Here is another BBL related complaint that has just been settled the customers way. […]

Metro Bank Default a Customers BBL Over a £10 Missed Payment, Then Throw a Hissy Fit When an Ombudsman Caseworker Rules Against Them – A Real Ombudsman Has Now Stepped in and Told Them to Reinstate the BBL and Grow Up

August 30, 2023

This case shows you the stunts some Bounce Back Loan Lenders will try and pull to get back their BBL’s quickly either from a customer or via a BBL guarantee claim to at the detriment of customers. […]

TSB Use a Large Chunk of One of Their Customers BBL’s to Repay His Business Overdraft, He Complains Only to Be Told by the Ombudsman Who Tosses Out the Complaint, That It Was a “Quirk of Timing” That His Overdraft Expired Days After the BBL Was Credited to the Account

August 30, 2023

You are always taking a gamble when submitting BBL related complaints to the Ombudsman, as the person in the following case found out, the dates mentioned also prove just how long the complaints process can be too. […]

Ombudsman Decides That Even Though Barclays Failed to Set Up a Direct Debit Correctly for a Customer to Repay His BBL, Wrote Saying it Was Set Up When It Wasn’t, Then Even Paying Compensation for the Error It Was Still the Customers Fault the BBL Fell Into Arrears

August 10, 2023

If you have a BBL with Barclays, just make sure the repayments are made on time, for the reasons outlined in the following complaint. […]

Barclays Accept a Customers PAYG Request But Then Decide to Cancel It and Close His Account As He Had Missed Three Previous PAYG Interest Only Payments – Ombudsman Says Have £150 Compensation But I Am Not Ordering Them to Re-instate the BBL

August 4, 2023

Here is another case in which the Ombudsman sides with a bank, this time Barclays. […]

Violent Ex-Partner Coerces a Female Into Taking Out a Barclays Bounce Back Loan Which He Takes and Buys Himself a Car with the Funds – Barclays and the Ombudsman Shamefully State There is Nothing We Can Do She is Liable

July 27, 2023

Another shocking case of a female being financially abused, and one Barclays and the Ombudsman have wiped their hands of. Shame on both the bank and the Financial Ombudsman Service. Sadly these cases are not […]

HSBC Demand a BBL Back from a Customer, the Ombudsman Says That’s Unfair So Reinstate It, HSBC Throws a Hissy Fit and Kicks Off Hiding Behind the Secretive and Heavily Redacted BBL Agreement Customers Cant See and the Ombudsman Backs Down and Says They Now Are Acting Fairly

July 22, 2023

I do feel sorry for the customer in the following case, but ultimately the banks have got the Government and BBL customers screwed with the BBL agreement they had so much input in before the scheme was launched, so can act like it’s the Wild West. Have a read of this case and I am sure you will agree. […]

Ombudsman So Befuddled by the BBL Scheme They’ve Now Started to State When Deciding Outcomes in BBL Related Complaints “They Are Not a Court of Law” and “Cannot Determine if Any Lender Has Acted In a Non-Regulatory or Unlawful Way” – Just Unfairly

July 22, 2023

Financial Ombudsman Service So Befuddled by the BBL Scheme They Have Now Started to Clearly State When Deciding Outcomes in BBL Related Complaints They Are Not a Court of Law and Cannot Determine if Any Lender Has […]