BBL Complaints and Outcomes

Santander Demand £42k Back of a £50k BBL as They Don’t Believe a Customers Turnover Figure, They Charge Him a £470 Fee When He Deposits the Cash and Escort Him Out of the Building Refusing to Arrange a Meeting to Discuss His BBL

July 22, 2023

Another weird and wonderful BBL related complaint has just been resolved, with the Ombudsman pointing out they are not a court of law and only decide whether a customer has been treated fairly, read through this outcome, and see if you believe the customer or the bank. […]

Santander Ordered to Pay £300 Compensation to an “Adult Entertainment” Worker They Messed About When She Applied for a Bounce Back Loan

July 12, 2023

Here we have another unusual BBL related case that has been settled, with the complainant rightly being awarded £300 in compensation. […]

Customer Complains HSBC Was Acting Unfairly For Not Letting Her Dissolve Her Company That Cannot Repay Its BBL

July 10, 2023

I did ask the Government a while ago about situations like the one in the following case, you will find their response […]

Starling Bank Default a Customers Bounce Back Loan and Snatch All the Money from His Account for Making One Single Repayment One Day Late – One Imagines to Scam a Guarantee Claim from the British Business Bank Quickly – Ombudsman Orders Them to Reinstate It and Pay Him Compensation

July 7, 2023

I nearly choked on my coffee when I read what Starling Bank had done to this customer, you may do too. […]

Lloyds Bank Default a Customers in Arrears BBL and Demand Full Repayment, Ombudsman Says You are Not Pulling That Trick Due to an Address Error of Yours, and Orders Them to Re-instate it Immediately and Spread All Arrears Over the Term of the Loan

June 29, 2023

Another interesting Bounce Back Loan related case has just been determined upon, have a read through it and see what you make of it. […]

Ombudsman Orders HSBC in June 2023 to Issue a Loan to a Customer on the Same Terms as the BBL Scheme for Messing Her About with Her Original Application Back in 2020 – HSBC Have a Hissy Fit and They Agree to a Compromise Including Compensation

June 29, 2023

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Barclays Record a Fraud Marker Against a Bounce Back Loan Applicant’s Name and Close His Accounts – Ombudsman Says Looking at the Documents You Sent Them, They Were Right To Do So

June 23, 2023

This complaint has just been decided upon, and as you will see, Barclays were determined to have done nothing wrong. […]

Ombudsman States, “the Use of Various Terms, Seemingly Interchangeably – “Carrying on Business”, “Commercial Activity”, “Trading Activity” and “Trading” – Complicates Matters Further” When Ruling on a BBL Complaint Against NatWest

June 17, 2023

Whilst the complainant in this case did not get what they wanted, the Ombudsman did uphold the award of compensation. It is the reference to the rules on business turnover to get a BBL that caught my eye. With the Ombudsman implying they were very messed up and confusing: […]

Charity Treasurer Complains Bank of Scotland Defaulted the Charity’s BBL For Missing Repayments, He Argues the Bank Took Ages to Answer Their Phones – Ombudsman Implies BBL Lenders are a Grubby Bunch and Despite Being Told to Be Fair to People by the FCA, Defaulting the BBL Was Always an Odd-On Bet

June 8, 2023

Have a read of this complaint, which saw the Charity being awarded a few quid for the phone call problems, but the likelihood of the BBL being put into default by the bank so they could put a claim in for the guarantee was always an odd-on chance and more likely than not to happen. […]

Barclays Offer to Write Off a Bounce Back Loan (The Amount They Didn’t Manage to Snatch Back Out of a Customer’s Account They Reviewed and Decided His Business Wasn’t Ineligible For) the Ombudsman Says They Can Do That and You Are Not Having the BBL Back

June 2, 2023

Here is another rather long, yet interesting outcome to another BBL related complaint. […]

Santander Demand £42k Back of a £50k BBL as They Don’t Believe a Customers Turnover Figure, They Charge Him a £470 Fee When He Deposits the Cash and Escort Him Out of the Building Refusing to Arrange a Meeting to Discuss His BBL

Santander Ordered to Pay £300 Compensation to an “Adult Entertainment” Worker They Messed About When She Applied for a Bounce Back Loan

Customer Complains HSBC Was Acting Unfairly For Not Letting Her Dissolve Her Company That Cannot Repay Its BBL

Starling Bank Default a Customers Bounce Back Loan and Snatch All the Money from His Account for Making One Single Repayment One Day Late – One Imagines to Scam a Guarantee Claim from the British Business Bank Quickly – Ombudsman Orders Them to Reinstate It and Pay Him Compensation

Lloyds Bank Default a Customers in Arrears BBL and Demand Full Repayment, Ombudsman Says You are Not Pulling That Trick Due to an Address Error of Yours, and Orders Them to Re-instate it Immediately and Spread All Arrears Over the Term of the Loan

Ombudsman Orders HSBC in June 2023 to Issue a Loan to a Customer on the Same Terms as the BBL Scheme for Messing Her About with Her Original Application Back in 2020 – HSBC Have a Hissy Fit and They Agree to a Compromise Including Compensation

Barclays Record a Fraud Marker Against a Bounce Back Loan Applicant’s Name and Close His Accounts – Ombudsman Says Looking at the Documents You Sent Them, They Were Right To Do So

Ombudsman States, “the Use of Various Terms, Seemingly Interchangeably – “Carrying on Business”, “Commercial Activity”, “Trading Activity” and “Trading” – Complicates Matters Further” When Ruling on a BBL Complaint Against NatWest

Barclays Offer to Write Off a Bounce Back Loan (The Amount They Didn’t Manage to Snatch Back Out of a Customer’s Account They Reviewed and Decided His Business Wasn’t Ineligible For) the Ombudsman Says They Can Do That and You Are Not Having the BBL Back

As We Move Into Year 5 of the BBL Scheme Here are the Simple, Logical and Much More Importantly, the Legal Reasons Why Most Bounce Back Loan Debts Are Never Going To Be Enforced – So If You Are in Default, Concentrate on Bouncing Back But Without The BBL Around Your Neck

Subscriber Special – Step By Step Guide to Getting the Maximum Bounce Back Loan Defaulter Discount – You Could, Like 10,000s of Others, Pay Just Pennies in the Pound and Have the Rest Written Off Legally and Legitimately By the Lender with No Further Action