BBL Complaints and Outcomes Archives

Ombudsman Tosses Out A Complaint From an HSBC Customer Who Says They Sent Debt Collectors After Her for Not Repaying Her BBL, She Says They Should Have Used the Funds from Her Overdraft, the Bank Says She Never Had an Overdraft!

March 14, 2024

This is a recent case from Paul the Ombudsman who has tossed it aside and not upheld it. […]

HSBC Customer Complains the Bank Messed Him About With His BBL Arrears and Branch Staff Couldn’t Help, But the Ombudsman Says Tough Your Complaint Has Run Out Of Time and BBLs are Very Complicated and Need Specialist Staff to Deal with Them!

March 7, 2024

Here is a prime example of the Ombudsman not being fit for purpose. […]

Ombudsman Tosses Out a Complaint and Decides a BBL Borrowers Recollections Were “Confused” When a Lloyds Bank Employee Told Him He Could “Use a Shortcut” to Get a BBL In a Sole Trader Name and Change it to His Limited Company Name Later

March 7, 2024

Having heard and seen what some bank staff said and did to BBL borrowers, I wouldn’t be too surprised if, despite this BBL complaint outcome, the Lloyds Bank Employee did utter such words. Read on for the details of this case. […]

Coutts Bank Customer Complains That the Bank Wouldn’t Give Him the PAYG Options on His Bounce Back Loan, the Ombudsman Throws Out the Complaint Saying They Have Given You £350 Compensation

March 7, 2024

Even the rich and famous are struggling to repay their BBLs, as you will discover in this recent BBL related complaint. […]

Ombudsman Orders HSBC to Remove Yet Another “Evasion of Payment” CIFAS Fraud Marker Against a Bounce Back Loan Recipient They Treated Abhorrently Including Restricting Access to His Company’s BBL Funds for 5 Months

February 8, 2024

Here is the outcome of yet another case involving HSBC and their dodgy CIFAS markers. […]