BBL Complaints and Outcomes

Distressing Case in Which a Lady Was the Victim of Domestic Abuse and Her Abuser Applied for a Co-Operative Bank BBL in Her Name, Sadly the Ombudsman Says There is Nothing He Can Do

April 19, 2023

This case sickens me to my stomach, and is one in which someone, whether that is the Co-Operative Bank, the British Business Bank or the Secretary of State should step in and put things right. […]

Santander Snatch Money from a Company Directors Personal Bank Account to Repay a BBL, Ombudsman Say Tough, You Weren’t Eligible for that BBL in the First Place and Transferred that Money From Your Business Account Anyway

April 18, 2023

Here is another case in which the Ombudsman decided Santander were within their rights to snatch money out of a Company Director’s personal account after recalling a Bounce Back Loan. […]

Starling Bank Default a Customers Bounce Back Loan, He Complains Saying Just Let Me Repay It Under the Original Terms, the Bank Says No but the Ombudsman Says Work Something Out with Him

April 18, 2023

What will probably happen in the case you can read below is that Starling will sneak in their Government Guarantee claim and let the customer work out a repayment plan with their debt collectors, who will send the money raised back to the Government to reduce the guarantee claim liability. […]

TSB Terminated a Sole Traders BBL , She Complains but the Ombudsman Says You Applied for Several BBL’s with Different Turnover Amounts, They Were Estimates She Says, Ombudsman Sides with TSB

April 18, 2023

After the bank reviews a customer’s bank accounts the Ombudsman in the following case determines that TSB had reasonable grounds to determine she was not eligible for the BBL she got. […]

Santander Customer Complains the Bank Should Refund Him Money Including From His Bounce Back Loan He Lost to a Crypto Scam, the Ombudsman Says No

April 17, 2023

Another case related to loss of money to a crypto scam, including a funds from a Bounce Back Loan, but as you will see, the Ombudsman decided Santander were right not to refund the customer. […]

Lloyds Bank Customer Said He Didn’t Apply for a £50k Bounce Back Loan Nor Spent Most of It On Bitcoin the Ombudsman Says Pull the Other One Its Got Bells On

April 17, 2023

I am of course paraphrasing the latter part of the outcome of this case, but have a read of it, as the Ombudsman obviously didn’t believe a word of it and tossed the complaint out. […]

Customer Complains That Due to Barclays Messing Her About She Missed Out on a BBL and is Awarded £500, She Refuses and Demands £200,000 the Ombudsman Increases it to £1000 and Says That is All You Are Getting

April 17, 2023

After badgering the Financial Ombudsman to pull their finger out as they haven’t released any BBL related complaints for ages, a whole slew of them have now landed on my desk, and as such here is an interesting one. […]

Bank of Ireland UK Force Customer Applying for a Bounce Back Loan to Jump Through Hoops Including Demanding He Take Photos of His Taxi Parked Outside His House – Ombudsman Awards £400 Compensation

January 30, 2023

Complaints about Bounce Back Loans are still working their way through the often slow Financial Ombudsman Service, and here is one that has recently been decided up. […]

NatWest Turn a Customers Bounce Back Loan Into a Standard Non-BBL Business Loan With No Government Guarantee and No PAYG Options – Ombudsman Says That’s Perfectly Fine

January 20, 2023

Missing the cut-off date for businesses to be eligible for the Bounce Back Loan scheme by one day sees this NatWest customer missing out on the PAYG options and the Government Guarantee on their BBL and having it turned into a non-BBL business loan, and the Ombudsman says the bank can do that. […]

Sole Trader Claims Lloyds Bank Are Asking Him to Repay a Bounce Back Loan He Never Applied For – Ombudsman Says Pull the Other One, It’s Got Bells On

January 20, 2023

The headline above is me paraphrasing, however the Ombudsman clearly lay out why they think he is lying and do not uphold his his complaint, as you will see below. […]

Distressing Case in Which a Lady Was the Victim of Domestic Abuse and Her Abuser Applied for a Co-Operative Bank BBL in Her Name, Sadly the Ombudsman Says There is Nothing He Can Do

Santander Snatch Money from a Company Directors Personal Bank Account to Repay a BBL, Ombudsman Say Tough, You Weren’t Eligible for that BBL in the First Place and Transferred that Money From Your Business Account Anyway

Starling Bank Default a Customers Bounce Back Loan, He Complains Saying Just Let Me Repay It Under the Original Terms, the Bank Says No but the Ombudsman Says Work Something Out with Him

TSB Terminated a Sole Traders BBL , She Complains but the Ombudsman Says You Applied for Several BBL’s with Different Turnover Amounts, They Were Estimates She Says, Ombudsman Sides with TSB

Santander Customer Complains the Bank Should Refund Him Money Including From His Bounce Back Loan He Lost to a Crypto Scam, the Ombudsman Says No

Lloyds Bank Customer Said He Didn’t Apply for a £50k Bounce Back Loan Nor Spent Most of It On Bitcoin the Ombudsman Says Pull the Other One Its Got Bells On

Customer Complains That Due to Barclays Messing Her About She Missed Out on a BBL and is Awarded £500, She Refuses and Demands £200,000 the Ombudsman Increases it to £1000 and Says That is All You Are Getting

Bank of Ireland UK Force Customer Applying for a Bounce Back Loan to Jump Through Hoops Including Demanding He Take Photos of His Taxi Parked Outside His House – Ombudsman Awards £400 Compensation

NatWest Turn a Customers Bounce Back Loan Into a Standard Non-BBL Business Loan With No Government Guarantee and No PAYG Options – Ombudsman Says That’s Perfectly Fine

Sole Trader Claims Lloyds Bank Are Asking Him to Repay a Bounce Back Loan He Never Applied For – Ombudsman Says Pull the Other One, It’s Got Bells On

As We Move Into Year 5 of the BBL Scheme Here are the Simple, Logical and Much More Importantly, the Legal Reasons Why Most Bounce Back Loan Debts Are Never Going To Be Enforced – So If You Are in Default, Concentrate on Bouncing Back But Without The BBL Around Your Neck

Subscriber Special – Step By Step Guide to Getting the Maximum Bounce Back Loan Defaulter Discount – You Could, Like 10,000s of Others, Pay Just Pennies in the Pound and Have the Rest Written Off Legally and Legitimately By the Lender with No Further Action