BBL Complaints and Outcomes Archives

Metro Bank, Interested Only in Getting Their Grubby Hands on the Government Guarantee, are Ordered to Reinstate a Customers Bounce Back Loan They Defaulted After Shockingly Failing to Refer That Customer Who Was in Deep Mourning to Their Bereavement Team After His Wife Sadly Passed Away

January 8, 2024

Some BBL complaints make me sick to my stomach at the way customers, such as this one who was in deep mourning, are treated by Bounce Back Loan Lenders. […]

Starling Bank Told to Pay £200 Compensation for Snatching Back a Company’s BBL and Defaulting It As They Spotted the Director Had Filed Dormant Accounts, So Wasn’t Trading and Had £0 Turnover and Wasn’t Eligible for a BBL

January 8, 2024

Here is the outcome of this BBL complaint. […]

HSBC Set Up a Ltd Company’s BBL in the Directors Personal Name – Something They Have Done a HUGE Number of Times – Ombudsman Say They Cant Change It Due to the Harebrained Rules of the Scheme and Awards Him £250 – Its Defaulted Now Anyway, So I Doubt They Will Get Anything Back

December 14, 2023

The number of people who have told me HSBC have done the following to them too is large, anyway read on and do not laugh at the confusion and waffle of the Ombudsman due to the ridiculous rules of the BBL scheme…. […]

Barclays Remove a Customers Bounce Back Loan PAYG Repayment Holiday and He Complains to the Ombudsman Who Throws Out the Case, Stating the Customer Blagged, Due to the Structure of His Businesses, One of the Two BBLs He Got

December 8, 2023

Here is another Bounce Back Loan related complaint the Ombudsman has just thrown out. […]

RBS BBL Customer Identified By Using the Gender-Neutral Honorific, Mx, Complains Bank Staff Were Discriminatory Asking for Their Christian Name, and Then Breached Data Protection By Passing Their Details Over to The Banks Specialised Business Management Team – Ombudsman Doesn’t Uphold the Complaint

November 23, 2023

Here is the outcome of this case. […]