BBL Complaints and Outcomes Archives

HSBC Review and Block Customers Account, Then Demand Repayment of Bounce Back Loan and Snatch a £10k Furlough Payment Meant for His Company’s Employees to Repay Overdraft and the BBL – Ombudsman Says They Can Keep the Furlough Money But Awards a Paltry £550 Compensation

August 6, 2022

I often wonder if Ombudsman working for the Financial Ombudsman Service have any real-life experience of running a business, for often they side with a bank on complaints they receive stating the terms and conditions hidden away allow them to pull all manner of stunts. Here is a case and its ruling that has just been given which lays out a story I hear day after day about HSBC and other banks that are part of the BBL scheme. […]

Barclays Told to Pay £500 Compensation to a Customer Complaining They Had Unfairly Declined Their Bounce Back Loan – They Then Finally Approve the BBL and It Is Drawn Down Nearly a Year AFTER the BBL Scheme Closed

July 25, 2022

This in an interesting case in which someone got a BBL finally approved and could draw it down earlier this year, (keep in mind the scheme ended to applications back in 2021), after shocking treatment from Barclays who declined their original application, and the customer has also just been awarded £500 compensation too. […]

Ombudsman Decrees That HSBC Did Take Reasonable Steps to Make a Customer Aware a Bounce Back Loan Wasn’t Subject to the Usual Protections of the Consumer Credit Act Despite The FCA Saying Banks are Not Following the Rules on Protections That Are in Place Anyway

July 18, 2022

Here is a prime example of why the Bounce Back Loan Scheme is imploding, well it already has. This case is one in which the Financial Ombudsman Service says one thing, whilst the Financial Conduct Authority supplies proof of the opposite. […]

Starling Bank Told to Pay Compensation After Incorrectly Closing a Customers Business Account But the Ombudsman Says They Were Allowed to Demand Back a BBL the Customer Got

July 18, 2022

You can see why Lord Agnew, the one-time Minister of State at the Cabinet Office and Her Majesty’s Treasury and many others associated with the Bounce Back Loan Scheme have resigned, when you read cases like this one. […]

Company Director Claims His Business Should Not Have to Repay a NatWest Bounce Back Loan as an Account Signatory Fraudulently Applied and Spent It – Ombudsman Says You Knew, Repay It

July 15, 2022

A rather bizarre case for you to take a look at today and one in which the Ombudsman weighs up the facts, separates fact from fiction, and doesn’t uphold the complaint, for the reasons stated. […]