BBL Complaints and Outcomes – Page 12 – Mr Bounce Back – Bounce Back Loan News – Updates

Lloyds Bank Told to Pay £300 Compensation for Preventing a Sole Trader from Opening a Business Account to Allow Him to Then Apply for a Bounce Back Loan

October 21, 2022

Here we are in October 2022, and the Ombudsman is still mopping up the mess caused due to banks like Lloyds not playing ball with customers and potential customers many moons ago, when they could apply for Bounce Back Loans. Here is a case that has seen one such victim being awarded £300 compensation. […]

Ombudsman Doesn’t Uphold a Complaint About Santander Unfairly Declining a Bounce Back Loan Application As Customer Provided Unreadable Photographs of His Tax Return and Not the Original Document

October 15, 2022

A rather long and drawn out complaint here for you to look at, which was ultimately not upheld by the Ombudsman once all the facts of the complaint came to light. […]

Lies Told By Barclays Staff Member Contributed To a Customer Not Getting a Bounce Back Loan – Ombudsman Decides a Pathetic £100 is Fair Compensation

October 14, 2022

The Ombudsman has decided that the shockingly poor service the customer in the case below experienced from Barclays warrants just £100 compensation, even though the customer missed out on any chance of getting a Bounce Back Loan. […]

Sole Trader States That His Santander Bounce Back Loan Was for His Ltd Company Which Has Been Dissolved and Complains the Bank is Chasing Him for the Debt – The Ombudsman Isn’t Having Any of It

October 13, 2022

As interesting case for you to read through here, but all will become clear when you look at the details and facts that the Ombudsman uncovered. […]

Customer Complains a Personal Loan Was Declined as Santander Had Factored in a Bounce Back Loan Owed by a Company He Is No Longer Associated With – Ombudsman Doesn’t Uphold Complaint

October 10, 2022

Whilst this complaint was not upheld, the dates shown on the case outcome and when it was submitted, does give you some idea of just how long its takes the Ombudsman to determine an outcome of BBL related cases and how banks such as Santander have screwed things up for some of their customers by not keeping correct records.. […]

Halifax Customer Didn’t Read a Letter From Lloyds Requesting a Tax Return So Their BBL Application Decline Could be Reconsidered – Ombudsman Says You Should Have Read It as You Onboarded with Lloyds

October 10, 2022

To get a Bounce Back Loan if you were a customer of Halifax you were required to onboard with Lloyds, that is what this customer did, but didn’t read a letter Lloyds sent out regarding supplying a tax return, they complained to the Ombudsman who basically said “tough, you should have read the letter” […]

Barclays Decide to Close a Customers Account and Demand They Repay Their Bounce Back Loan in Full – Ombudsman Says It’s Permitted by the Banks Terms and Conditions So That’s The End of the Matter

October 10, 2022

As you can see from the outcome of this case, it is yet another in which the Ombudsman permits a bank, this time Barclays, to close a customers account and demand they repay their Bounce Back Loan due to the bank having terms and conditions which state they can do just that, often terms and conditions borrowers never read or saw. […]

Ombudsman Gives His Outcome On Two More Complaints About HSBC In Which The Complainant Suggests Their Bank Accounts Were Closed and Bounce Back Loans Snatched Back on the Grounds of Discrimination

October 5, 2022

Alex Brooke-Smith the Ombudsman has on one single day, given an official outcome on four cases all of which saw a complainant suggest that HSBC had closed their bank accounts and had their respective Bounce Back Loans recalled based on discrimination. […]

Another HSBC Customer Gets His Bounce Back Loan Snatched Back by HSBC and Once Again the Ombudsman Says They Cannot Determine Whether if it is in part on the Grounds of Discrimination and Doesn’t Uphold the Complaint

October 4, 2022

Have a read of the following case, as it is another HSBC Bounce Back Loan related complaint in which the complainant asks whether their treatment was in part due to their Nationality. […]

HSBC Closed a Customers Accounts, Snatched Back Every Penny to Offset the Bounce Back Loan They Issued, the Ombudsman States They Acted Fairly But it’s the Courts Duty to Decide if They Discriminated Against Him on the Grounds of His Nationality

October 4, 2022

Yet another case to present to you today of HSBC deciding to close one of their customers bank accounts, and snatch back all funds in the accounts to repay a Bounce Back Loan they also decided that customer was no longer having from them. Here is the judgment of the […]