BBL Complaints and Outcomes – Page 11 – Mr Bounce Back – Bounce Back Loan News – Updates

Ombudsman Decides Not to Uphold a Complaint About the Frequency at Which Barclays Sent Text Messages and Letters About Missed Payments on a Bounce Back Loan

November 13, 2022

Whilst many lenders make the minimum amount of effort to let people know they have missed their Bounce Back Loan repayments, the complaint in the case below, which Paul Copper the Ombudsman has not upheld, does indicate Barclays are somewhat over zealous in sending out text messages and letters when someone does go into arrears. […]

Sole Trader Left Fuming When He Spots HSBC Have Recorded a Late Bounce Back Loan Payment Marker on His Credit File – But Why Can’t You See Any Trace of a BBL on Your Credit File? This Will Explain

November 4, 2022

As many of you will not see any mention of a Bounce Back Loan on your personal credit file, you may be wondering why that is […]

Ben Jennings The Ombudsman Gives a Rather Clear Insight Into What Santander Go Snooping Around for When Performing a Review Related to a Bounce Back Loan

November 4, 2022

As you may be aware, if you have had to endure one, Santander are making a point of delving deeply into bank accounts and questioning anybody they believe may have pulled the wool over their eyes regarding any aspect of applying for or using the funds from a Bounce Back Loan, when preforming one of their infamous “reviews”. […]

Royal Bank of Scotland Empty a Customers Savings and Personal Account to Repay a Bounce Back Loan They Decided He Wasn’t Eligible for in the First Place – Ombudsman Says That’s Fine and is Allowed

November 4, 2022

Just a timely reminder of what can happen if a bank decides to default you on a Bounce Back Loan, and they can do the following with the greenlight from the Ombudsman. […]

Despite Being Told by a NatWest Manager They Were Eligible to Apply for a Bounce Back Loan, Ben the Ombudsman Says the Bank Was Right to Demand Back the £40k BBL They Paid Out and Tosses Aside the Complaint

November 2, 2022

The Financial Ombudsman Service are still awash with BBL related complaints, and that isn’t likely to change any time soon, here is another complaint that was not upheld related to NatWest demanding back a BBL. […]

Ben Jennings the Ombudsman Upholds a Bounce Back Loan Complaint About Barclays However His Colleague Paul Cooper Doesn’t Uphold an Identical Complaint from a Different Customer!

November 1, 2022

Maybe the lunatics have taken over the asylum, who knows, however, have a good read through of this Bounce Back Loan complaint that Paul Cooper the Ombudsman did not uphold then have a look at the one that his colleague did uphold. […]

Ombudsman Order NatWest to “Un-Default” a Bounce Back Loan and Reinstate the Repayment Terms the Recipient Initially Signed Up For and Remove Any Negative Credit File Markers and Bung Them £350 Compensation

November 1, 2022

It is the turn of NatWest, who to be fair to them have been handling those unable to repay their Bounce Back Loans with compassion, to feel the wrath of the Ombudsman. This case is one which revolves a BBL they apparently approved due to errors and have now had to reinstate. […]

Lloyds Bank Told to Pay £300 Compensation for Preventing a Sole Trader from Opening a Business Account to Allow Him to Then Apply for a Bounce Back Loan

October 21, 2022

Here we are in October 2022, and the Ombudsman is still mopping up the mess caused due to banks like Lloyds not playing ball with customers and potential customers many moons ago, when they could apply for Bounce Back Loans. Here is a case that has seen one such victim being awarded £300 compensation. […]

Ombudsman Doesn’t Uphold a Complaint About Santander Unfairly Declining a Bounce Back Loan Application As Customer Provided Unreadable Photographs of His Tax Return and Not the Original Document

October 15, 2022

A rather long and drawn out complaint here for you to look at, which was ultimately not upheld by the Ombudsman once all the facts of the complaint came to light. […]

Lies Told By Barclays Staff Member Contributed To a Customer Not Getting a Bounce Back Loan – Ombudsman Decides a Pathetic £100 is Fair Compensation

October 14, 2022

The Ombudsman has decided that the shockingly poor service the customer in the case below experienced from Barclays warrants just £100 compensation, even though the customer missed out on any chance of getting a Bounce Back Loan. […]