BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

HSBC Closed a Customers Accounts, Snatched Back Every Penny to Offset the Bounce Back Loan They Issued, the Ombudsman States They Acted Fairly But it’s the Courts Duty to Decide if They Discriminated Against Him on the Grounds of His Nationality

October 4, 2022

Yet another case to present to you today of HSBC deciding to close one of their customers bank accounts, and snatch back all funds in the accounts to repay a Bounce Back Loan they also decided that customer was no longer having from them. Here is the judgment of the […]

BBL Complaints and Outcomes

A Starling Bank Employee’s Lies Led to a Customer Missing Out on Being Able to Apply for a Bounce Back Loan the Ombudsman Awards a Paltry £50 in Compensation

September 29, 2022

According to Ben Jennings the Ombudsman, Starling Bank removed its waiting list in the last few days of the Bounce Back Loan scheme allowing customers to apply via that banks online banking platform for a BBL, however  this customer was told to wait for an invitation to apply by one of their agents and therefore missed out on the opportunity to apply for one. […]

BBL Complaints and Outcomes

HSBC Take 6 Months To Tell a Customer of Complications With Their Account That Stopped Them Fully Processing His Bounce Back Loan Application Which He Never Got, the Ombudsman Says £150 Is Suitable Compensation

September 24, 2022

Delays caused by banks such as HSBC being inundated with Bounce Back Loan applications, which sadly saw many business owners missing out on getting one of those loans is heart-breaking, and here is one recent case an Ombudsman has just made a ruling on, which resulted in an award of £150 in compensation. […]

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BBL Complaints and Outcomes

TSB Customer Misses Out on a Bounce Back Loan Top-Up Due to Various Reasons Including That Bank Listing an Unmonitored Email Address on Their Website, The Ombudsman Says £75 Compensation is Adequate

September 19, 2022

Whilst TSB are being very, very fair with people who call them up and tell them they cannot repay their Bounce Back Loan with the bank explaining to them how they will claim on the guarantee and not hound them, here is a complaint about them the Ombudsman has just ruled on. […]

BBL Complaints and Outcomes

Barclays Declined a Sole Trader with Two Other BBL’s for His Other Two Businesses a Bounce Back Loan for His Third Business, the Ombudsman Awards Him £200 Compensation For the Upset Caused in Their Delay in Declining That Third Loan

September 13, 2022

The rules of the BBL scheme did state you could apply for as many Bounce Back Loans as you had separate, trading businesses that were not part of a holding company at the top of the business structure. Here is a recent Ombudsman decision in which Barclays declined a Sole Trader a third BBL for his third business and was ordered to pay him compensation but only for them taking so long to decline his loan and the upset caused. […]

BBL Complaints and Outcomes

HSBC Finally Confirm to the Ombudsman, When Told By Them to Address a Recent Bounce Back Loan Complaint, Their Feeder Accounts Were Imaginary, As I Did Announce Way Back When the BBL Scheme Went Live

September 10, 2022

Today I present to you a recent HSBC Bounce Back Loan related complaint that the Ombudsman has finally upheld, interesting to see that bank have now finally admitted that their Feeder Accounts, were indeed “imaginary” when the scheme first launched, as I and many of you had suspected at the time. […]

BBL Complaints and Outcomes

Barclays Demanded a Tax Return to Process a Customers BBL Application He Tells the Ombudsman Look It Doesn’t Say That on the British Business Bank Website, Tough Says The Ombudsman They Don’t List All of the Rules and Doesn’t Uphold His Complaint

August 31, 2022

Here we go again, as you will see in this complaint it is another case of the Ombudsman stating the British Business Bank website was not to be relied upon for factual Bounce Back Loan Scheme related rules, and ultimately does not uphold a Barclays BBL related complaint. […]