RBS Decides Not to Debank a Customer But Doesn’t Tell Him So He Opens an Account Elsewhere Sets Up New Standing Orders But RBS Continue to Pay Them and Double Pay His BBL Causing an £18,000 Overdraft – A Befuddled Ombudsman Decrees Its His Problem to Chase The Double Payments and Get the Money Back As RBS Paid Him £300 Compensation!

July 31, 2024 BBL Complaints and Outcomes, Todays News

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I do have to say, and you may agree with me, this has to be one of the most bizarre Ombudsman decisions in a long time. Read on and see what you make of it.