BBL Complaints and Outcomes

Santander Tells a Customer They Can Amend an Incorrect Turnover Figure on a BBL Application But Do Not Let Them – The Ombudsman Says The Rules State It Cannot Be Amended Once Agreement Signed But Does Give Customer an Extra £100 in Compensation

Having seen how Company Directors are being slapped with long disqualifications when it turns out they over-stated their turnover to get a BBL then take the insolvency route, this case shows how unfair the rules of that scheme were, by not allowing a customer to amend the turnover when a mistake has occurred. […]

BBL Compensation

Had Access to Your BBL Blocked, Then Unblocked? The Ombudsman Is Making Compensation Decisions Based On Such Cases

It looks like Jenny Lomax an Ombudsman at the Financial Ombudsman Service is finally getting to grips with the complexities of the Bounce Back Loan scheme, when customers complain to her about banks messing them about.  As this case proves, she took into account, and boosted the compensation initially awarded due to a customers BBL being blocked for a month, and them losing one month’s worth of the interest free period. […]

BBL Complaints and Outcomes

Metro Bank Approved a Customers BBL, Pay It Out But Block All Access to Those Funds Then Almost Five Months Later Do Not Honour the Agreement – Customer Asks For £21k In Compensation the Ombudsman Says £500 Is Fair

Metro Bank did approve many a Bounce Back Loan when the scheme was live and then snatch many of them back or simply did not pay them out, and weeks later tell the customer their once approved BBL was in fact declined. This case is one of many such complaints that has ended up on the desk of one of the Ombudsmen at the Financial Ombudsman Service about Metro Bank. […]

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BBL Complaints and Outcomes

Barclays Approved a BBL for a Company and Pay It Out, Then Lock the Account for a Review Lifting the Block Weeks Later, But then Decide to Snatch Back Every Penny from That Account Weeks Later and Recall The BBL – Ombudsman Says That is Fair

Here is the outcome of another case that has taken the Financial Ombudsman Service some time to wrap their heads around, as you will see based on the evidence, they state Barclays were within their rights to snatch back yet another Bounce Back Loan. […]

The Disqualification Files

Insolvency Service Use the “New Rule” To Hit Company Director With an 8 Year Ban For Over-Estimating His Turnover By Over 25% of the Permitted 25% Permitted by the BBL Scheme

Bagging a £33k Bounce Back Loan from NatWest by claiming his turnover was £133,000 when it was in fact £1,169 sees a Company Director given an 8-year ban for taking the insolvency route and leaving that BBL still owing. The turnover he used turned out to be for an associated company registered in another country. […]

BBL Complaints and Outcomes

Barclays Declined a Customer a Bounce Back Loan As He Was Unable to Prove His Business Was Trading Before March the 1st 2020 – The Financial Ombudsman Service Agree With the Bank and Don’t Uphold His Complaint

Even now, the Financial Ombudsman Service is still determining outcomes of complaints related to the Bounce Back Loan Scheme over a year after that scheme closed to new applicants, and here is a case that they have just made a decision on. […]