BBL Complaints and Outcomes

Business Owner Says a BBL Application Approved and Paid Out by HSBC Was Not Made by Him and Riddled with Inaccuracies – Ombudsman Say Tough, Be Grateful You Got that £3k BBL You Say You Didn’t Apply For But Withdrew and Not the £50k BBL You Needed

The bizarre and ill-thought-out design of the Bounce Back Loan scheme is laid bare in this case which went before Ben the Ombudsman, and he has decided that all things considered he is not going to uphold the complaint. […]

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BBL Complaints and Outcomes

Santander, As They Said They Do, Go Snooping Into a BBL Customers Account, Demand Proof of Turnover and How the BBL Was Spent, Don’t Like What They Are Told, and Snatch Back a BBL – Ombudsman Says That is Fine and Dandy

Having approved a customer for a Bounce Back Loan on the second day of the scheme going live, and having let them draw it down, and then allowing them to top it up 7 months later, one would imagine Santander were happy with the BBL customer you will learn about in today’s complaint. That was not the case, for after one of their now infamous “reviews” that customer had his BBL snatched back based on […]