Metro Bank Archives - Mr Bounce Back - Bounce Back Loan News - Updates

Metro Bank Customer Has Their Complaint Dismissed After They Tell the Ombudsman The Bank Wouldn’t Give Her a 5 Year Repayment Holiday on Her Company’s Bounce Back Loan and Defaulted It!

June 17, 2024

Not quite sure how this BBL recipient thought the PAYG options included a 5 year repayment holiday, but anyway, the Ombudsman tossed the complaint out. […]

Metro Bank Ordered to Re-Instate a Defaulted Bounce Back Loan, Give a Customer Their PAYG Options and Pay £300 Compensation for a Series of Gormless Errors Including Sending Unfinished Emails and Not Bouncing Back Emails Sent to Staff Who Had Left

May 9, 2024

Here is an interesting case that has just been ruled upon in which fair play has been arrived at, regarding a defaulted Bounce Back Loan. […]

Metro Bank Customer Complains the Bank Didn’t Cash Three Cheques He Sent to Cover Bounce Back Loan Repayments Whilst He Was Out of the Country and They Defaulted His Company’s BBL as a Result – Ombudsman Says Tough and Sides With the Bank

March 28, 2024

Here is a new complaint the Ombudsman has just tossed aside like a used tissue and not upheld. […]

Metro Bank, Interested Only in Getting Their Grubby Hands on the Government Guarantee, are Ordered to Reinstate a Customers Bounce Back Loan They Defaulted After Shockingly Failing to Refer That Customer Who Was in Deep Mourning to Their Bereavement Team After His Wife Sadly Passed Away

January 8, 2024

Some BBL complaints make me sick to my stomach at the way customers, such as this one who was in deep mourning, are treated by Bounce Back Loan Lenders. […]

Metro Bank Default a Customers BBL Over a £10 Missed Payment, Then Throw a Hissy Fit When an Ombudsman Caseworker Rules Against Them – A Real Ombudsman Has Now Stepped in and Told Them to Reinstate the BBL and Grow Up

August 30, 2023

This case shows you the stunts some Bounce Back Loan Lenders will try and pull to get back their BBL’s quickly either from a customer or via a BBL guarantee claim to at the detriment of customers. […]