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June 8, 2025
HomeBBL Complaints and Outcomes

BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

NatWest Customer Complains He Used His Personal Funds to Repay His LTD Company’s BBL Debt and Wants His Money Back – Ombudsman Says, “You Don’t Have to Pay from Your Own Funds But You Chose To” and Tosses Out the Complaint

June 20, 2024

Here is another Bounce Back Loan related case that recently landed on Paul Coopers desk, he is an Ombudsman over at […]

BBL Complaints and Outcomes

Metro Bank Customer Has Their Complaint Dismissed After They Tell the Ombudsman The Bank Wouldn’t Give Her a 5 Year Repayment Holiday on Her Company’s Bounce Back Loan and Defaulted It!

June 17, 2024

Not quite sure how this BBL recipient thought the PAYG options included a 5 year repayment holiday, but anyway, the Ombudsman tossed the complaint out. […]

BBL Complaints and Outcomes

Barclays Customer Complains they Defaulted His Bounce Back Loan Due to Him Mishearing, Due to the Broad Scottish Accent of the Agent, the Date the Bank Required an Income Outcome Assessment to Avoid the Default – Ombudsman Tosses Out the Complaint

June 17, 2024

Missing the deadline for an income outcome assessment to see if a repayment plan to avoid the BBL arrears was possible, resulted in the customer in this case having their BBL defaulted. […]

All Rishi's Fault

HSBC Ordered to Write Off Another Bounce Back Loan and Pay Compensation After They Said a Director Had Blagged a Second BBL for Her One Single Company and Chased Her for Repayment, She Proves It Was a BBL For and Used By a Completely Different Company That Is Now Dissolved

June 10, 2024

Have a read through of this case, as I am sure you will never bank with HSBC when you do, as they appear not to know their arse from their elbow. […]

BBL Complaints and Outcomes

NatWest Customer Complains the Bank Put His BBL in His Sole Trader Name and Not His Ltd Company Name – Ombudsman Tosses Out the Complaint Pointing Out That Company Was Later Dissolved Without Him Telling the Lender – (Which Could Have Seen Him Being Jailed)

June 6, 2024

Have a read through of this case, for I think the complainant dodged a bullet by not having […]

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  • HSBC Use Their Infamous “Safeguarding Reviews” to Cause a Customer to Accumulate BBL Arrears Then Use It As Their Excuse to Default a Bounce Back Loan – The Ombudsman Falls for Their Unfair Tactics and Tosses Out a Customers Complaint
    May 15, 2025
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  • Despite a Mega Fine for Blagging the BBL Scheme, Being Rewarded with an Invitation to a Number 10 Garden Party, Taking Part in a Labour Government Promo Video, No Removal of the Ex-Bosses MBE, Starling Bank Boss Raman Bhatia and His Staff Share a Huge Cash Bonus
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