BBL Complaints and Outcomes Archives

Royal Bank of Scotland Customer Says His Company Was Mis-sold a Bounce Back Loan as the Bank Said It Would Benefit His Company in a Zoom Call, He States It Didn’t Need the Loan, It Didn’t Touch It and It Just Loaded the Company With Debt – Ombudsman Doesn’t Uphold the Complaint

April 18, 2024

Here are the full details of a recent case that Colin Brown, the Ombudsman has just binned, regarding a Bounce Back Loan. […]

Metro Bank Customer Complains the Bank Didn’t Cash Three Cheques He Sent to Cover Bounce Back Loan Repayments Whilst He Was Out of the Country and They Defaulted His Company’s BBL as a Result – Ombudsman Says Tough and Sides With the Bank

March 28, 2024

Here is a new complaint the Ombudsman has just tossed aside like a used tissue and not upheld. […]

Ombudsman States No New Parties Could Be Added to a BBL After March 2021, as He Tosses Out a Complaint From a NatWest Customer Who Said He Shouldn’t Be Liable for BBL Repayments as His Sole Trader Business Became a Ltd Company and He Isn’t Associated with It Any Longer

March 15, 2024

Here is another Bounce Back Loan related comlaint that has just been tossed out by Colin the Ombudsman. I am aware some business owners have tried pulling a similar trick to try and get out of paying back a BBL…. […]

Ombudsman Tosses Out A Complaint From an HSBC Customer Who Says They Sent Debt Collectors After Her for Not Repaying Her BBL, She Says They Should Have Used the Funds from Her Overdraft, the Bank Says She Never Had an Overdraft!

March 14, 2024

This is a recent case from Paul the Ombudsman who has tossed it aside and not upheld it. […]

HSBC Customer Complains the Bank Messed Him About With His BBL Arrears and Branch Staff Couldn’t Help, But the Ombudsman Says Tough Your Complaint Has Run Out Of Time and BBLs are Very Complicated and Need Specialist Staff to Deal with Them!

March 7, 2024

Here is a prime example of the Ombudsman not being fit for purpose. […]