Santander

Santander Bounce Back Loan complaints along with success stories are listed below. Be aware I have literally 1000’s of articles to load about BBL’s.

BBL Complaints and Outcomes

Victim of Identity Fraud Complains to the Ombudsman That Santander Closed All His Accounts After Applying for a Bounce Back Loan Which They Also Declined Saying He Had a CIFAS Marker – Ombudsman Upholds His Complaint Saying the Bank Acted Unfairly

July 10, 2022

Imagine being turned down for a Bounce Back Loan, and having all your accounts closed, and being told the CIFAS marker you stand accused of having was there due to a fraudster using your identity on an address you knew nothing about, but CIFAS saying you do not have a marker. That nonsense and additional unfair treatment by Santander makes up part of this case which the Ombudsman has just upheld and awarded £500 to the customer. […]

BBL Complaints and Outcomes

Jenny Lomax the Ombudsman Decrees That Santander Did Mess a Bounce Back Loan Applicant About Due to All Manner Of Errors, and Quite Pathetically Awards Just £175 in Compensation

June 10, 2022

Santander have been slapped on the wrist yet again by the Ombudsman as you will see in today’s case, which, much like many BBL related cases that go through the Financial Ombudsman Service, has taken quite some time to get sorted out. Santander also seems blissfully unaware some people trade in cash and even have accounts at other banks too. Imagine that! […]

BBL Complaints and Outcomes

Simon Louth the Ombudsman States That Even Though Santander Had in Big on Their Website “Turnover for 2019 (Estimates Can Be Used)” He Expects Actual Turnover Figures To Be Used When Applying for a Bounce Back Loan!

June 2, 2022

Another case here for you to check out, in which Santander snatch back a Bounce Back Loan after a “review” and of course after craftily using most of it to pay off a customer’s overdraft. But the Ombudsman is quite clear that even though the business was established in 2019 and he could estimate his turnover, he didn’t think the business owner should have estimated it! But as you will see the business owner says he estimated his future turnover, which probably gave Simon a reason to knock back the complaint, some would say he should have stuck to saying I could estimate so did. […]

BBL Complaints and Outcomes

Santander Tells a Customer They Can Amend an Incorrect Turnover Figure on a BBL Application But Do Not Let Them – The Ombudsman Says The Rules State It Cannot Be Amended Once Agreement Signed But Does Give Customer an Extra £100 in Compensation

May 23, 2022

Having seen how Company Directors are being slapped with long disqualifications when it turns out they over-stated their turnover to get a BBL then take the insolvency route, this case shows how unfair the rules of that scheme were, by not allowing a customer to amend the turnover when a mistake has occurred. […]