Santander Tells a Customer They Can Amend an Incorrect Turnover Figure on a BBL Application But Do Not Let Them – The Ombudsman Says The Rules State It Cannot Be Amended Once Agreement Signed But Does Give Customer an Extra £100 in Compensation May 23, 2022 BBL Complaints and Outcomes, Todays News You need to login to view this content. Please Login. Not a Member? Join Us