BBL Complaints and Outcomes

Halifax Customer Didn’t Read a Letter From Lloyds Requesting a Tax Return So Their BBL Application Decline Could be Reconsidered – Ombudsman Says You Should Have Read It as You Onboarded with Lloyds

To get a Bounce Back Loan if you were a customer of Halifax you were required to onboard with Lloyds, that is what this customer did, but didn’t read a letter Lloyds sent out regarding supplying a tax return, they complained to the Ombudsman who basically said “tough, you should have read the letter” […]

BBL Complaints and Outcomes

Lloyds Customer Complains That They Logged a Sira Inconsistency Marker on the National Sira Database But No CIFAS Marker in Relation to a Her BBL Application – The Ombudsman Decide They Had Enough Reason to Log the Sira Marker

Plenty of unusual Bounce Back Loan related complaints are as always are going through the Financial Ombudsman Service, and here is one they did not uphold regarding a National Sira Database Inconsistency Marker logged by Lloyds Bank when they suspected something dodgy was going on. […]