Co-Op

BBL Complaints and Outcomes

Co-Operative Bank Approve and Pay Out a Bounce Back Loan to a Customer Then Snatch It Back – Ben the Ombudsman Decides That Is Their Right and £100 Compensation Is Fair

January 8, 2022

It was and still is commonplace for many lenders to snatch back (for all manner of reasons) Bounce Back Loans that they had initially approved and paid out, and today I present to you the outcome of a complaint about a snatched back BBL that was sent to the Financial Ombudsman Service (FOS), was not upheld, and then went before an actual Ombudsman for a determination. Be aware that when you do send in a complaint to the FOS it is a caseworker that […]

BBL Complaints and Outcomes

Co-Operative Bank Close SMEs Account Due to Risk Appetite Then Snatches Back a £50k Bounce Back Loan Telling Customer to Apply Somewhere Else and Bungs Them £100 Compensation – Financial Ombudsman Thinks That Is Fair and Dandy

November 10, 2021

I am publishing any and all outcomes to complaints sent to the Financial Ombudsman Service (FOS) I come across related to Bounce Back Loans so that you can connect the dots and see how the FOS are handling such complaints, as they may come in handy if you are thinking of taking that route yourself or even thinking of legally challenging your BBL. This complaint is a common one as it relates to a BBL snatch back […]