I’ve been looking at those too. They are making their own rules, breaking their own rules and then hoping nobody notices. Their lack of responsibility and empathy is at such a level it’s bordering on narcissism.
Turns out it was a mistake on their part that led to my application being declined. Received an apology and have been given the opportunity to re-apply.
I use the same VAT number for both of my businesses, which is correct when both companies are under the same ownership. This threw up issues with application. I told Starling this might have been the issue. But they ignored me. They investigated and apologised.