No Explanation for Decline with Starling Bank

Hi I’ve just been turned down by starling, no explanation, new customer but trading for 8  years, have sent them an email asking why but if you hear anything please let me know thanks

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Do you not think it’s worth waiting for an explanation? Maybe a glitch in the system? It’s hard because other banks are accepting if not already a customer thanks

Note: Starling Bank will decline you if you do not fit their additional criteria for applying for and/or approving a Bounce Back Loan. Others have been declined with them and have easily got a Bounce Back Loan with another Lender.