BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

All Rishi's Fault

HSBC Ordered to Write Off a Bounce Back Loan, Pay Compensation and Called “Disingenuous” For Keeping Quiet About a Known System Error on Their BBL Application Form Which Ignored Which Box You Ticked Entirely

May 2, 2024

I recently wrote about NatWest and how that the bank had been ordered to write off a Bounce Back Loan, as it was in a customer’s personal name and not the LTD Company name, as the entity that got the BBL. But as we know, HSBC were also guilty of such, and they have just been ordered to write off a BBL, and hopefully many more for their shenanigans, and yours may be one of them. […]

BBL Complaints and Outcomes

NatWest Ordered to Write-Off Another Bounce Back Loan and Give £300 Compensation to a Customer for Putting a BBL In His Sole Trader Name and Not the Name of His Ltd Company – So Many People Have Told Me Their BBL Lender Did a Similar Thing, Lets Hope They Too Also Get Justice

April 25, 2024

Having heard of many similar cases to this one, let us hope that this decision by Louise Bardell, an Ombudsman, opens the floodgates to similar decisions for those who find themselves in a similar position with that bank and other BBL Lenders. […]