BBL Complaints and Outcomes Archives

Barclays Customer Complains they Defaulted His Bounce Back Loan Due to Him Mishearing, Due to the Broad Scottish Accent of the Agent, the Date the Bank Required an Income Outcome Assessment to Avoid the Default – Ombudsman Tosses Out the Complaint

June 17, 2024

Missing the deadline for an income outcome assessment to see if a repayment plan to avoid the BBL arrears was possible, resulted in the customer in this case having their BBL defaulted. […]

HSBC Ordered to Write Off Another Bounce Back Loan and Pay Compensation After They Said a Director Had Blagged a Second BBL for Her One Single Company and Chased Her for Repayment, She Proves It Was a BBL For and Used By a Completely Different Company That Is Now Dissolved

June 10, 2024

Have a read through of this case, as I am sure you will never bank with HSBC when you do, as they appear not to know their arse from their elbow. […]

NatWest Customer Complains the Bank Put His BBL in His Sole Trader Name and Not His Ltd Company Name – Ombudsman Tosses Out the Complaint Pointing Out That Company Was Later Dissolved Without Him Telling the Lender – (Which Could Have Seen Him Being Jailed)

June 6, 2024

Have a read through of this case, for I think the complainant dodged a bullet by not having […]

Metro Bank Ordered to Re-Instate a Defaulted Bounce Back Loan, Give a Customer Their PAYG Options and Pay £300 Compensation for a Series of Gormless Errors Including Sending Unfinished Emails and Not Bouncing Back Emails Sent to Staff Who Had Left

May 9, 2024

Here is an interesting case that has just been ruled upon in which fair play has been arrived at, regarding a defaulted Bounce Back Loan. […]

HSBC Ordered to Write Off a Bounce Back Loan, Pay Compensation and Called “Disingenuous” For Keeping Quiet About a Known System Error on Their BBL Application Form Which Ignored Which Box You Ticked Entirely

May 2, 2024

I recently wrote about NatWest and how that the bank had been ordered to write off a Bounce Back Loan, as it was in a customer’s personal name and not the LTD Company name, as the entity that got the BBL. But as we know, HSBC were also guilty of such, and they have just been ordered to write off a BBL, and hopefully many more for their shenanigans, and yours may be one of them. […]