This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.
Barclays Customer Complains they Defaulted His Bounce Back Loan Due to Him Mishearing, Due to the Broad Scottish Accent of the Agent, the Date the Bank Required an Income Outcome Assessment to Avoid the Default – Ombudsman Tosses Out the Complaint
Missing the deadline for an income outcome assessment to see if a repayment plan to avoid the BBL arrears was possible, resulted in the customer in this case having their BBL defaulted. […]