BBL Complaints and Outcomes Archives

Barclays Lock BBL Customer Out of Their Account in Aug 2020 for an “Account Review” and Finally Completes It and Unlock Account in Dec 2020 – Financial Ombudsman Does Not Uphold Complaint and Thinks That Is Fair!

September 16, 2021

When I come across stories such as today’s, I can understand why anyone with a Bounce Back Loan would remove the funds from that loan completely from their business bank account along with any other funds held in their account, rather that risk a bank unfairly locking their account or even snatching those funds back. I have seen plenty of examples of both recently. […]

Financial Ombudsman Rules Barclays Were Acting Correctly When They Snatched Back £36k of a £50k BBL That One of Their Customers Had Left in Their Business Account – One of Many Snatchback Complaints Going Through the System

September 15, 2021

Bounce Back Loan snatch backs are commonplace, I have seen no end of people being told weeks or months after getting a BBL that their bank accounts are locked pending a review, then being told any and all funds in their accounts have been grabbed by the bank and a demand going out for full repayment of the BBL less the funds grabbed. The Financial Ombudsman is the only […]

CBILS Refusal by Santander Led to Customer Who Finally Secured a BBL Elsewhere Complaining to the Financial Ombudsman Who Decided that £350 Was Fair Compensation

June 21, 2021

This is another complaint related to a customer of a major bank, that being Santander being refused a Government guaranteed loan (CBILS), the customer managed to get a Bounce Back Loan from another lender and the Ombudsman decided that £350 was fair compensation in this case. […]

Barclays Force Customer to Wait Four Months to Attend an In-Branch Appointment to Open a Business Account to Get a BBL Ombudsman Does Not Uphold Complaint

June 21, 2021

It was often the case when an existing personal account holder with Barclays wanted to open a Business Account to get a BBL that bank would force them to attend an in-branch appointment, this complaint looks at how they forced one customers to wait four months for the appointment and why the Financial Ombudsman did not uphold that complaint. […]

Customer of Barclays Declined a Bounce Back Loan Gets One Elsewhere and Complains to Financial Ombudsman Who Does Not Uphold Complaint

June 21, 2021

Being knocked back by your own bank for a Bounce Back Loan was agony for a lot of SMEs, much more so when they were able to eventually get one with another lender. This complaint looks at that very situation and how the Financial Ombudsman handled that complaint. […]