BBL Complaints and Outcomes Archives

Customer Complains About Co-Op Bank, They Admit Their Online Banking Platform Is Pre-Historic and Rickety, Their Support Lines Are Undermanned and They Are Looking for Staff and They Didn’t Give Her Access to Her BBL Statements – Ombudsman Awards £250 Compensation

November 10, 2023

At least the bank admits their banking platform is useless and they are looking for more staff, have a read of the hassle they put this BBL customer through. […]

Disgracefully, Ombudsman Paul Cooper Decides Its Perfectly Fine and Dandy for NatWest to Demand a Repayment Plan On a Defaulted BBL Given to a Gentleman With ADHD and Autism Who Is Clearly Vulnerable – Lets Hope He Knows About the “Defaulter Discount” and Offers 1p

November 8, 2023

If you do not know about the BBL Defaulter Discount have a look around the website, the information is all there, and as a Sole Trader […]

Customer Complains Co-Op Bank Logged a CIFAS Marker For Defaulting on a £50k BBL, Turns Out He Over-Egged His Turnover, the Business Wasn’t Trading, He Submitted Dormant Accounts, Transferred the Money to Himself and Bought Stuff for Another Company

November 8, 2023

I think Paul the Ombudsman when deciding on the outcome of this case was choking on his coffee once he heard from The Co-Op Bank on their side of the story. […]

Gormless Buffoons At Barclays Cross Default a Customers Bounce Back Loan to No Doubt Try and Blag a Guarantee Claim – Ombudsman Says You Are Not Doing That and Order Them to Stop Taking the P*ss and Reinstate the Customers BBL

November 3, 2023

Even though the rules of the BBL Scheme state no cross defaults, Barclays tried to play the game by claiming their own “situation” Have a read of this case which resulted in them getting a slap. […]

The Clueless Numpties at HSBC Ordered to Pay £4800 Legal Fees and £400 Compensation for Accusing a Customer Of Egging Their Turnover, Who They Told Could Estimate His Turnover But Conveniently Lose The Phone Recording Of, to Get a BBL and Giving Them a CIFAS Marker

November 3, 2023

Well, well, well, take a look at this corker of an outcome and a big shout out to Colin the Ombudsman for seeing right through HSBC…. If you have found yourself in a similar position give my helpline a call. […]