BBL Complaints and Outcomes Archives

Customer Complains NatWest Defaulted Her BBL for Missing One Repayment, But the Bank Said, “Don’t Worry We Will Reattempt Taking the Payment” But Never Did – Ombudsman Decrees It Was Her Fault Not the Banks!

November 10, 2023

Here is another bizarre ruling by Paul Cooper the Ombudsman. […]

Monzo Refuse to Refund Money to a Customer Scammed By a Crypto Trading Scam, Some From Her Company’s BBL – Ombudsman Says Tough and You Shouldn’t Have Used Money from Your Company’s BBL to “Invest” That Way

November 10, 2023

As you will see, the Ombudsman decided not to award this scam victim a penny. […]

Another Lady Reaches out to the Ombudsman and Explains Her Abusive Ex-Partner Applied for a Lloyds BBL in Her Name – Ombudsman Says Report Him to the Police and Lloyds Bank Will Not Pursue the Money from You. Will She Be Safe If She Does?

November 10, 2023

I have covered upsetting cases like this before as you will see via the links to those cases. Ultimately the Ombudsman states the BBL Lender, Lloyds Bank, will back off chasing her for the BBL funds if she goes to the police. One has to worry about her safety if she does. […]

Customer Complains About Co-Op Bank, They Admit Their Online Banking Platform Is Pre-Historic and Rickety, Their Support Lines Are Undermanned and They Are Looking for Staff and They Didn’t Give Her Access to Her BBL Statements – Ombudsman Awards £250 Compensation

November 10, 2023

At least the bank admits their banking platform is useless and they are looking for more staff, have a read of the hassle they put this BBL customer through. […]

Disgracefully, Ombudsman Paul Cooper Decides Its Perfectly Fine and Dandy for NatWest to Demand a Repayment Plan On a Defaulted BBL Given to a Gentleman With ADHD and Autism Who Is Clearly Vulnerable – Lets Hope He Knows About the “Defaulter Discount” and Offers 1p

November 8, 2023

If you do not know about the BBL Defaulter Discount have a look around the website, the information is all there, and as a Sole Trader […]