In a dramatic turn of events, Mike, the dedicated founder of MrBounceBack.com, intervened this week to protect a distressed small business owner from aggressive debt collection tactics linked to a Bounce Back Loan (BBL).
The incident, which unfolded on March 18, 2025, highlights the ongoing struggles faced by borrowers and the critical role of advocacy in ensuring fair treatment under the BBL scheme.
The story began when a frantic caller reached out to Mike’s Bounce Back Loan helpline, a vital resource for those navigating the complexities of the government-backed loan program launched during the COVID-19 crisis.
The caller, who wishes to remain anonymous, revealed that a major BBL lender had unleashed debt collectors on him, with agents showing up unannounced at his doorstep.
“They were threatening me with all sorts—repossession, legal action, bankruptcy, you name it,” the caller told Mike. “I didn’t know where to turn.”
Alarmed by the account, Mike sprang into action.
He immediately recognized that such tactics violated the explicit rules of the BBL scheme, which strictly prohibit doorstep visits by debt collectors as part of the recovery process.
Armed with this knowledge, Mike wasted no time in contacting the boss of the implicated bank—a well-known high-street lender with a significant share of BBL disbursements.
In a tense but firm exchange, Mike laid out the facts: “I told the bank boss straight up that what they were doing was wrong.
The BBL rules are crystal clear—no doorstep visits.
This wasn’t just intimidation; it was a breach of the scheme’s terms.” Mike’s intervention underscored his deep understanding of the BBL framework, honed through years of supporting borrowers via MrBounceBack.com.
The response was swift. Within hours of Mike’s call, the situation turned around for the beleaguered borrower.
The debt collectors were called off, and the bank issued a formal apology to the caller. “It was like a weight lifted off my shoulders,” the caller later shared with Mike. “I can’t thank him enough for stepping in so fast.”
By the evening of March 18, the matter was fully resolved, with the bank confirming that it had rectified its approach and ensured no further violations would occur.
The caller, now relieved, praised Mike’s quick thinking and tenacity: “Without him, I’d still be dealing with those thugs at my door.”
This incident shines a spotlight on the challenges some BBL borrowers continue to face as lenders pursue repayments, often with aggressive tactics that overstep the scheme’s boundaries. Mike’s successful intervention serves as a reminder of the protections in place—and the power of advocacy when those protections are ignored.
“Every borrower deserves to be treated fairly,” Mike said after the resolution. “The BBL scheme was meant to help businesses survive, not to hound them into despair.
I’ll keep fighting for anyone who calls my helpline with a story like this.”
For now, the caller can breathe easy, and Mike’s reputation as a champion for BBL borrowers has only grown stronger. As of today, March 19, 2025, the matter is sorted—but Mike remains on alert, ready to step in when or if any other similar calls come in.
“I won’t name the Lender as they have put things right and rapidly” said Mike, “however, I will name the debt collectors, that being Eqivo, as they need a kick up the backside.”
The helpline is open 12 hours a day and with over 18,000 calls over the years, Mike has heard everything, and this was one of many times he has had to step in immediately to end someone’s unfair suffering.
