Waiting and Hounding HSBC CEO Got Me My BBL

Hi, we applied to Hsbc (our bank) 7/5, email saying look out for echosign 10/5, then nothing, called, messaged, told just wait. Reapplied last week. Should we apply somewhere else?

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Note:  Email the CEO email address on the news update page of the website

Thanks for the advice, finally got the funds today.. after emailing on the 10th another 15 days, however it has worked and only told escalated due to complaint to CEO. Thanks