I recently fired off a complaint to the British Business Bank with reference to the wording on their website, you can read that complaint in full here > https://mrbounceback.com/i-have-submitted-an-official-complaint-to-the-british-business-bank/
Please read the above as it will give you full context of my complaint whilst at the same time being informative.
In a nutshell I asked them to change this on their website:
“The borrower always remained fully liable for the debt.”
To this:
There are some circumstances that will result in a BBL Borrower ceasing to become part liable or fully liable for a BBL debt, either before or after defaulting on a Bounce Back Loan. (Then perhaps a fully transparent list of the circumstances in which a BBL borrower will not become fully or part liable.
Their reply was, in a nutshell, this:
However, BBB does not consider that a list of scenarios would be appropriate because such a list could never be exhaustive and could never reflect the particular circumstances of any individual reading the website.
Here is their reply:
Once you have read that, for added peace of mind read my initial complaint, the link again > https://mrbounceback.com/i-have-submitted-an-official-complaint-to-the-british-business-bank/
Now, read on, the clues are there.
