BBL Complaints and Outcomes

Starling Close a Customer’s Account, Send Him a Cheque for the Balance, Cancel the Cheque and Use it to Repay a BBL They Subsequently Default Him On, the Ombudsman Says Have £100 Compensation for the Cheque Incident But As for the Default, That’s Their Right

Despite a plea by the affected customer to be allowed to repay his BBL as per the original terms, Starling Bank want their money back, from him or the Government guarantee and the Ombudsman agrees with the bank. […]

BBL Complaints and Outcomes

Starling Bank Default a Customers Bounce Back Loan, He Complains Saying Just Let Me Repay It Under the Original Terms, the Bank Says No but the Ombudsman Says Work Something Out with Him

What will probably happen in the case you can read below is that Starling will sneak in their Government Guarantee claim and let the customer work out a repayment plan with their debt collectors, who will send the money raised back to the Government to reduce the guarantee claim liability. […]

BBL Complaints and Outcomes

Starling Bank Did No Wrong Says Jenny Lomax the Ombudsman When They Restricted a BBL Customers Access to Their Account When They Spotted Compulsory Strike Off Action was Registered at Companies House and She Says it’s an Event of Default

Make no mistake about it, BBL Lenders are all over Companies House, and anything they see that they don’t like the look of will often see them cancel a Bounce Back Loan agreement and demand immediate repayment of the outstanding balance, all with the greenlight of the Ombudsman, as the case below proves. […]