Metro Bank Archives - Page 2 of 2 - Mr Bounce Back - Bounce Back Loan News - Updates

Company Director Jumps Through Hoops with Metro Bank to do the Decent Thing and Repay His BBL Early, the Bank Decides to Close His Account, the Ombudsman Says They Can Pick Who They Want as Customers

April 20, 2023

As you will suspect when reading this BBL complaint, something certainly happened inside the Metro Bank branch regarding this case, but ultimately the Ombudsman sides with the bank. […]

Metro Bank Approved a Customers BBL, Pay It Out But Block All Access to Those Funds Then Almost Five Months Later Do Not Honour the Agreement – Customer Asks For £21k In Compensation the Ombudsman Says £500 Is Fair

May 21, 2022

Metro Bank did approve many a Bounce Back Loan when the scheme was live and then snatch many of them back or simply did not pay them out, and weeks later tell the customer their once approved BBL was in fact declined. This case is one of many such complaints that has ended up on the desk of one of the Ombudsmen at the Financial Ombudsman Service about Metro Bank. […]

Ombudsman Deems £150 Fair Compensation for a Metro Bank Customer that Had To Visit one of Their Branches to Open an Account to Access the BBL Scheme But Was Ultimately Declined and “Ushered Out of the Bank”

March 29, 2022

You may recall that Metro Bank were late to offer Bounce Back Loans, and they cited their state-of-the-art online application system that delayed things slightly as they wanted it to be “spot on” before making it live. That system repeatedly fell over and errors were reported. […]

Metro Bank Snatch Back Another Bounce Back Loan As It Suspected a Company’s Estimated Turnover Wasn’t Correct, and Suspected It Was Not Trading on March 1st 2020 – Ben The Ombudsman Sides With the Bank

February 3, 2022

Here are the finer details of another recent BBL related complaint, in which Metro Bank snatched back a Bounce Back Loan and an FOS caseworker then a real Ombudsman both decide the bank were entitled to do so. […]