HSBC

HSBC Bounce Back Loan complaints along with success stories are listed below. Be aware I have literally 1000’s of articles to load about HSBC BBL’s and from all other banks too.

BBL Complaints and Outcomes

HSBC Take Every Penny in a Customer’s Account Having Decided But With No Explanation Given to Terminate His Bounce Back Loan an Ombudsman Decides They Can Hide Behind Their Terms and Conditions to Do Just That

May 7, 2022

Snatching back the funds in a customer’s account is all too common these days, when a bank decides but with no reason given to the customer, that they are terminating a Bounce Back Loan agreement and this case sees an Ombudsman explain why they cannot uphold such complaints. […]

BBL Complaints and Outcomes

A Long and Drawn-Out HSBC Bounce Back Loan Complaint Which Resulted in an Ombudsman Disagreeing with a Case Handler But Awarding the Complainant Just £400 in Compensation

May 6, 2022

When you initially complain to the Financial Ombudsman Service a case handler will usually handle your complaint and if you are not happy with their decision, then a real Ombudsman will review the case if you appeal it. That is what happened in the Bounce Back Loan related case below in which £400 was awarded to the complainant and the Ombudsman came to a different conclusion than that of the case handler. […]

BBL Complaints and Outcomes

HSBC Approved a Customer’s Bounce Back Loan Then Decline It Cruelly Stating He Had the “Wrong Type of Account” Ombudsman Does Not Uphold the Complaint Even Though He States the Initially Approved BBL Probably Caused Subsequent Declines

April 25, 2022

This is a shocking case, for as you will see an HSBC customer was initially approved a Bounce Back Loan but then it was declined, an Ombudsman does not uphold the complaint or allow compensation stating that the customer had a few weeks to apply elsewhere before the scheme ended. When no bank in the scheme was accepting new customers, this outcome could lead many people to suspect that Ben the Ombudsman does not have any first-hand experience of the way the BBL scheme was run. […]

BBL Complaints and Outcomes

Ombudsman Does Not Uphold Complaint in Which HSBC With No Reason Given Snatched Back £18k from a Customer’s Account Balance and Demanded Repayment of the Rest of a £50k Bounce Back Loan

April 17, 2022

Hiding behind their terms and conditions has enabled many a bank, including HSBC, to simply snatch the balance from any customers account to offset a Bounce Back Loan which they are also demanding full repayment of. The Ombudsman as you will see in today’s case, often determines when someone makes a complaint, that is the banks right and does not uphold such complaints. […]

BBL Complaints and Outcomes

Business Owner Says a BBL Application Approved and Paid Out by HSBC Was Not Made by Him and Riddled with Inaccuracies – Ombudsman Say Tough, Be Grateful You Got that £3k BBL You Say You Didn’t Apply For But Withdrew and Not the £50k BBL You Needed

April 11, 2022

The bizarre and ill-thought-out design of the Bounce Back Loan scheme is laid bare in this case which went before Ben the Ombudsman, and he has decided that all things considered he is not going to uphold the complaint. […]