BBL Complaints

BBL Complaints and Outcomes

An Eight Week Wait for Barclays to Process a Bounce Back Loan is Worth £200 in Compensation According to Ben the Ombudsman and Not the £1000 a Customer Felt Was Fair

November 24, 2021

Many of you out there may have tried applying for a Bounce Back Loan when they were available from Barclays but got the dreaded onscreen message telling you the bank needed to speak to you and that you should request a call back. Those of you that did will know it took an absolute age for Barclays to make those calls, and […]

BBL Complaints and Outcomes

Starling Bank Tells Customer They Could Cancel a Low Value BBL and Issue a Higher Value One but Circumstances Prevent Them from Doing So, and they Fail in Their Duty of Care Regarding the Possible Insolvency of That Customer

November 23, 2021

I spent some time this morning, trawling through the dozen or so Financial Ombudsman Service BBL related complaints and outcomes that have I not yet loaded up onto the website, and came across this interesting case, in which the Ombudsman decided a paltry £50 in compensation was due to a Starling Bank customer. […]