BBL Complaints

BBL Complaints and Outcomes

Existing Personal Account Holder Refused a Feeder Account for a Bounce Back Loan by HSBC for His Business, But the Ombudsman Says the Bank Did Nothing Wrong and Tosses Aside the Complaint

December 28, 2021

Today is the 28th of December 2021 and I am somewhat gobsmacked that the Government, at the time of writing this news update (6am), have not made public on the Government website any official statement on their decision not to impose any additional restrictions or a decision on such, on English businesses before the New Year, that would have been the decent thing to do, instead of wheeling out Sajid Javid to make a quick announcement on the news which many SMEs may have missed. […]

BBL Complaints and Outcomes

An Eight Week Wait for Barclays to Process a Bounce Back Loan is Worth £200 in Compensation According to Ben the Ombudsman and Not the £1000 a Customer Felt Was Fair

November 24, 2021

Many of you out there may have tried applying for a Bounce Back Loan when they were available from Barclays but got the dreaded onscreen message telling you the bank needed to speak to you and that you should request a call back. Those of you that did will know it took an absolute age for Barclays to make those calls, and […]

BBL Complaints and Outcomes

Starling Bank Tells Customer They Could Cancel a Low Value BBL and Issue a Higher Value One but Circumstances Prevent Them from Doing So, and they Fail in Their Duty of Care Regarding the Possible Insolvency of That Customer

November 23, 2021

I spent some time this morning, trawling through the dozen or so Financial Ombudsman Service BBL related complaints and outcomes that have I not yet loaded up onto the website, and came across this interesting case, in which the Ombudsman decided a paltry £50 in compensation was due to a Starling Bank customer. […]