HSBC Lost Bounce Back Loan Application

I complained to the address of the HSBC CEO’s office got a reply within an hour.

Got told my application was lost so they are sorting out compensation.

Had about a half hour conversation going through a feeder account interactive where is could see my details on their computer.

Signed multiple documents and been advised I now need to wait 2 weeks for another appointment with the loans department.

Sole trader with a personal account. The person who went through my application also said majority of them are doing multiple roles at the minute due to the demand without training