Hi. Sorry for adding to the huge list of people asking for help, but BBL approved and signed documents returned and final agreement confirmed back to me.
Funds showing to HSBC call centre staff as being allocated to the account but 11 days after acceptance, no funds. Emailed CEO, messaged on twitter, complained in writing and over the phone.
Hi again. I now have a case handler too. Called earlier but missed it. He said he would email but didn’t. No monies yet. Fingers crossed.
I’m not in as bad a spot as most and can’t even begin to understand how they feel, but it will be a relief. Thanks for the twitter feed, it’s been very helpful.
