Emailed HSBC CEO Team and Finally Got Paid

You’ve been so much help to people, cant thank you enough. I applied for my HSBC bbl last Saturday and got an email straight away with my loan details and confirmation of application but not heard a thing since

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Starting to worry about finances at the end of the month now, any idea what I should do?

No sign of an ecosign email

Update: Thanks for the tips, emailed CEO yesterday, received echo documents today and loan account has been activated on my internet banking with full amount shown