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Victim of Identity Fraud Complains to the Ombudsman That Santander Closed All His Accounts After Applying for a Bounce Back Loan Which They Also Declined Saying He Had a CIFAS Marker – Ombudsman Upholds His Complaint Saying the Bank Acted Unfairly

July 10, 2022

Imagine being turned down for a Bounce Back Loan, and having all your accounts closed, and being told the CIFAS marker you stand accused of having was there due to a fraudster using your identity on an address you knew nothing about, but CIFAS saying you do not have a marker. That nonsense and additional unfair treatment by Santander makes up part of this case which the Ombudsman has just upheld and awarded £500 to the customer. […]

Lloyds Customer Complains That They Logged a Sira Inconsistency Marker on the National Sira Database But No CIFAS Marker in Relation to a Her BBL Application – The Ombudsman Decide They Had Enough Reason to Log the Sira Marker

July 9, 2022

Plenty of unusual Bounce Back Loan related complaints are as always are going through the Financial Ombudsman Service, and here is one they did not uphold regarding a National Sira Database Inconsistency Marker logged by Lloyds Bank when they suspected something dodgy was going on. […]

Ombudsman Throws Out a BBL Complaint in Which TSB Snatched Back a Bounce Back Loan Citing Customer Over-Egged His Turnover He Says it Was an Estimate and If They Suspected Fraud Why No Fraud Marker? – Ombudsman Says He Didn’t Qualify to Estimate

July 8, 2022

Here is another Ombudsman case that they have decided not to uphold in which a customer admitted to accidentally over-egging by estimating his turnover to get a TSB Bounce Back Loan and is questioning, as they snatched it back, and if they suspected fraud, why did they not log a CIFAS marker. Not all suspicions are reported to CIFAS says Ben the Ombudsman. […]

An Unfair Fraud Marker Logged by the Hard of Thinking at the Skipton Building Society Sees a Business Owner Unable to Apply for a Bounce Back Loan – The Ombudsman Demands It Is Removed and Awards £500 Compensation But Says Not All Lenders May Have Declined a BBL When Someone Had a Fraud Marker! Yeah Right….

July 7, 2022

Some outrageous behaviour from the numpties at the Skipton Building Society to reveal to you today, and a lesson to be learned by other lenders who throw fraud markers around willy-nilly. What is surprising to read is that the Ombudsman states she doesn’t believe a fraud marker would not stop some BBL lenders approving Bounce Back Loans […]

Sole Trader Applied for a Feeder Account in July 2020 with HSBC By the Day of the Scheme Ending March 31st, 2021, They Hadn’t Processed It So He Missed Out – Ombudsman Awards Him £500 Compensation As He Says Having Looked At His Tax Return, He Didn’t Qualify for a £50k BBL Anyway

July 3, 2022

The title of this BBL related complaint gives you an idea of what the case revolves around, perhaps the applicant made a mistake or could have applied elsewhere for a BBL if HSBC had done things on time, who knows, anyway have a read, and see what you think about it. […]

Failure By HSBC to Update the Error Riddled Bounce Back Loan Database Resulted in Problems for a Business Owner Getting a BBL From Another Lender the Ombudsman Decides £400 in Compensation is Deemed Fair

June 20, 2022

It became apparent to many people that the so called BBL database that was set up many weeks after the BBL scheme was launched to add another level of protection to banks against fraudulent and duplicate applications was error riddled. This case somewhat proves that beyond all reasonable doubt. […]

Ombudsman Does Have the Power to Force a Bank to “Replicate” a Bounce Back Loan Even Now That the Scheme is Closed If That Bank Made Errors When You Applied Leading to You Not Getting One

June 16, 2022

An interesting insight today into getting a “replica” Bounce Back Loan even though the scheme is now closed, if you have a complaint about a bank messing you about, declining your application unfairly or making errors warrants the […]

8 Year Disqualification Handed Out to Company Director For Applying For and Getting a £50k BBL When Only Eligible For a £10k HSBC Bounce Back Loan

June 15, 2022

As for whether people are getting away with taking the insolvency route when they took out a BBL and left it unpaid at liquidation, when for example they over-estimated their turnover to get that loan, well over-estimating by more than an additional 25% of the 25% 2019 turnover figure used to determine a BBL’s value is deemed to be the tolerance limit before a long disqualification is handed out, as you will see in the case below. […]

Sole Trader Complains That Barclays Arranged an Appointment to Allow Him to Open a Business Account to Apply For a Bounce Back Loan When the Branch Was Closed, the Ombudsman Awards Increased Compensation

June 13, 2022

There are so many complaints about Bounce Back Loans that the Financial Ombudsman Service are working their way through, however some, like the one in today’s case, have been resolved, resulting in Barclays getting a slap. […]

HSBC Pay £150 Compensation For Delays in Approving a Bounce Back Loan Which the Ombudsman Says Is Fair But They are Then Given the Greenlight By the Ombudsman to Snatch That BBL Back After a “Safeguarding Review”

June 8, 2022

Some more BBL madness for you today, in which HSBC pay £150 in compensation for delays in approving a Bounce Back Loan, but then perform one of their infamous “safeguarding reviews” and ultimately demand that BBL back, the Ombudsman says the compensation is fair, but then says, quite bizarrely, HSBC are right to recall the BBL! […]