BBL Complaints and Outcomes Archives

CBILS Refusal by Santander Led to Customer Who Finally Secured a BBL Elsewhere Complaining to the Financial Ombudsman Who Decided that £350 Was Fair Compensation

June 21, 2021

This is another complaint related to a customer of a major bank, that being Santander being refused a Government guaranteed loan (CBILS), the customer managed to get a Bounce Back Loan from another lender and the Ombudsman decided that £350 was fair compensation in this case. […]

Barclays Force Customer to Wait Four Months to Attend an In-Branch Appointment to Open a Business Account to Get a BBL Ombudsman Does Not Uphold Complaint

June 21, 2021

It was often the case when an existing personal account holder with Barclays wanted to open a Business Account to get a BBL that bank would force them to attend an in-branch appointment, this complaint looks at how they forced one customers to wait four months for the appointment and why the Financial Ombudsman did not uphold that complaint. […]

Customer of Barclays Declined a Bounce Back Loan Gets One Elsewhere and Complains to Financial Ombudsman Who Does Not Uphold Complaint

June 21, 2021

Being knocked back by your own bank for a Bounce Back Loan was agony for a lot of SMEs, much more so when they were able to eventually get one with another lender. This complaint looks at that very situation and how the Financial Ombudsman handled that complaint. […]

Account Payments from a “High Risk Country” Led to a NatWest Business Bank Account Decline

June 17, 2021

I saw so many accounts being closed, BBLs being snatched back, and bank account applications declined by NatWest during the time the BBL scheme was live it was shocking, however many people have complained to the Financial Ombudsman about such things and this is such complaint. […]

Credit Scoring Led to an HSBC Customer Being Declined a Feeder Account for a BBL Complaint Not Upheld

June 17, 2021

Many people were declined an HSBC Feeder account to gain access to the Bounce Back Loan scheme, even existing customers of that bank, and below you will find an overview of one such complaint the Financial Ombudsman investigated but did not uphold. […]