BBL Complaints and Outcomes Archives

Starling Bank Tells Customer They Could Cancel a Low Value BBL and Issue a Higher Value One but Circumstances Prevent Them from Doing So, and they Fail in Their Duty of Care Regarding the Possible Insolvency of That Customer

November 23, 2021

I spent some time this morning, trawling through the dozen or so Financial Ombudsman Service BBL related complaints and outcomes that have I not yet loaded up onto the website, and came across this interesting case, in which the Ombudsman decided a paltry £50 in compensation was due to a Starling Bank customer. […]

Ben The Ombudsman Strikes Again with Another Set of Ridiculous Reasons Why He Sides with a Bank and Not a Customer Regarding a Bounce Back Loan Related Complaint – Something’s Not Right

November 19, 2021

I am beginning to smell a rat so to speak with many of the […]

One of the Most Disturbing Financial Ombudsman’s Starling Bank BBL Dispute Outcomes You Will Come Across – If You Need Proof That They Are Not Fit for Purpose and/or Have Lost the Plot Read This

November 14, 2021

Imagine applying for a Bounce Back Loan, getting one, then […]

A BBL Customer of HSBC Made an Error When Declaring Their Turnover and Declared a Lower Amount the Ombudsman Says Tough It Cannot Be Changed – Wonder If They Would Say the Same If the Mistake Was Regarding a Higher Turnover Figure

November 14, 2021

One has to wonder if someone had mistakenly entered a higher turnover figure what would happen, well I bet the bank would be screaming blue murder and demanding their BBL back […]

Barclays Snatch Back Bounce Back Loan Due to Company Not Being Formed On or Before the 1st of March 2020 Despite Company Director Saying It Was – Ombudsman Agrees Barclays Were Right

November 12, 2021

A Company Director applied for a Bounce Back Loan with Barclays, was approved for that loan and it was paid out, however a subsequent review of the loan application revealed the incorporation date of the Company […]