BBL Complaints and Outcomes Archives

HSBC Declined SME a Feeder Account So They Were Unable to Access the Bounce Back Loan Scheme – Financial Ombudsman Rules the Bank Did No Wrong and Does Not Uphold the Complaint

November 8, 2021

It was always going to be a lottery, and some would say a rigged one as to whether all business owners who wanted a Bounce Back Loan would go on to get one, much more so with only a tiny handful of the lenders involved in that scheme accepting […]

Two Recent Financial Ombudsman Service Determinations Regarding a Royal Bank of Scotland and a Bank of Scotland BBL Related Complaint – They Find Errors Were Made by The Banks But Do Not Uphold Complaints

October 15, 2021

As you will see from the following two complaints sent to the Financial Ombudsman Service even though errors were made by the Royal Bank of Scotland and the Bank of Scotland the do not uphold the complaints, one relating to the decline of a BBL and the other regarding a blocked bank account after customer received a Bounce Back Loan. […]

Ombudsman Feels £300 is Fair For Delays Endured by HSBC Customer Applying for a CBILS Who Ended Up with a Bounce Back Loan

October 4, 2021

Rishi Sunak is of course giving his great speech today at the Conservative Party Conference over in Manchester, so all eyes will be on him later to see what plans he has (if any) to help everyone recover. I have found another Financial Ombudsman ruling, and this one will give you an insight into […]

Financial Ombudsman Feels £150 is Fair Compensation for a Barclays Customer Who Experienced a Saga When Applying for a Business Account and Bounce Back Loan

September 24, 2021

When you take a complaint to the Financial Ombudsman it will be a case handler that will initially determine the outcome of that complaint, but you can send it for a review if you are not happy with the outcome, and then an Ombudsman will investigate. That is what today’s story […]

HSBC Snatches Back a £50k BBL, Closes Customers Account, Drags Feet Sending Them £54k Cheque for Remaining Funds, Customer Unable to Open Another Account and Cash Cheque – Ombudsman Happy and Says That Is Fair

September 20, 2021

If you are unhappy with the decision made regarding a complaint that you have sent in to the Financial Ombudsman Service you can ask for it to be reviewed, and when you do so it will be sent to an Ombudsman rather than a case handler to be determined. Today I look at one such case which saw a customer left with a cheque they couldn’t cash and a BBL snatched back. […]