BBL Complaints and Outcomes Archives

A BBL Customer of HSBC Made an Error When Declaring Their Turnover and Declared a Lower Amount the Ombudsman Says Tough It Cannot Be Changed – Wonder If They Would Say the Same If the Mistake Was Regarding a Higher Turnover Figure

November 14, 2021

One has to wonder if someone had mistakenly entered a higher turnover figure what would happen, well I bet the bank would be screaming blue murder and demanding their BBL back […]

Barclays Snatch Back Bounce Back Loan Due to Company Not Being Formed On or Before the 1st of March 2020 Despite Company Director Saying It Was – Ombudsman Agrees Barclays Were Right

November 12, 2021

A Company Director applied for a Bounce Back Loan with Barclays, was approved for that loan and it was paid out, however a subsequent review of the loan application revealed the incorporation date of the Company […]

TSB Snatch Back a Bounce Back Loan and Accuse Sole Trader of Not Being Eligible for That Loan and Using Funds for Personal Use SME Applies Elsewhere and Gets a BBL – Financial Ombudsman Thinks £200 is Suitable Compensation for The Scandalous Way TSB Treated That SME

November 11, 2021

Today I present to you even more proof of why the Members of the House of Lords were wrong to vote down an amendment to give those with a Bounce Back Loan more protection, many of them had financial interests with BBL lenders and one in a bailiff firm when they voted by the way. This case is a shocking one regarding TSB who accuse a Sole Trader of all sorts, but low and behold that SME went on to get a BBL elsewhere eventually. […]

Financial Ombudsman Finally Makes a Ruling on a Complicated Bounce Back Loan Related Case Surrounding a New Business and Estimated Turnover Which Resulted in a Snatch Back Letter and the Cancelling of That Lloyds Bank Issued BBL

November 11, 2021

With so many people now receiving snatch back letters and demands for the immediate repayment of a Bounce Back Loan (I spoke to several people only yesterday that have just received such a letter and demand), today I present to you a ruling on one such case in which you will see one minor mistake in applying resulted in the Financial Ombudsman not upholding the complaint. […]

Financial Ombudsman Agrees Bounce Bank Loans Were Not Subject to Credit Scoring but HSBC Feeder Accounts Were – Therefore Catch 22 Means They Refuse To Uphold Complaint From SME Who Could Not Access That Scheme Having Been Declined a Feeder Account

November 11, 2021

With so few Bounce Back Loan lenders allowing new customers to open a bank account, many people did miss out on any chance of getting one of those loans. The Financial Ombudsman Service receives a lot of complaints from those declined a bank account from the few banks that did let new customers apply for an account and therefore those who did not have access to the BBL scheme, even those who state they have no CIFAS Markers and have […]