BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Business Owner Says a BBL Application Approved and Paid Out by HSBC Was Not Made by Him and Riddled with Inaccuracies – Ombudsman Say Tough, Be Grateful You Got that £3k BBL You Say You Didn’t Apply For But Withdrew and Not the £50k BBL You Needed

April 11, 2022

The bizarre and ill-thought-out design of the Bounce Back Loan scheme is laid bare in this case which went before Ben the Ombudsman, and he has decided that all things considered he is not going to uphold the complaint. […]

BBL Complaints and Outcomes

Santander, As They Said They Do, Go Snooping Into a BBL Customers Account, Demand Proof of Turnover and How the BBL Was Spent, Don’t Like What They Are Told, and Snatch Back a BBL – Ombudsman Says That is Fine and Dandy

April 7, 2022

Having approved a customer for a Bounce Back Loan on the second day of the scheme going live, and having let them draw it down, and then allowing them to top it up 7 months later, one would imagine Santander were happy with the BBL customer you will learn about in today’s complaint. That was not the case, for after one of their now infamous “reviews” that customer had his BBL snatched back based on […]

BBL Complaints and Outcomes

Ombudsman Decides That Starling Banks’ Policy of Only Allowing Persons of Significant Control to Apply for No More Than One Bounce Back Loan Even if They Had More Than One Business Eligible Was a Decision Starling Bank Could Make and Did

April 6, 2022

Whilst the rules of the Bounce Back Loan scheme did permit business owners to apply for as many BBLs as they had businesses, if each business was eligible, Starling Bank decided they would not follow those rules. In the case outlined below someone challenged that decision […]

All Rishi's Fault

Ombudsman Agrees That HSBC Asking a Club Treasurer to Apply for a Bounce Back Loan Making a False Declaration Was Shockingly Wrong and Tells Them to Pay Compensation

April 1, 2022

Today’s case will have you choking on your coffee, as it exposes the depraved depths that HSBC went to when their Bounce Back Loan scheme was live. In today’s case they told a Club Treasurer to make a false declaration when applying for a BBL which could have left that person open to accusations of fraud, further down the line. […]