BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Barclays Declined a Customer a Bounce Back Loan As He Was Unable to Prove His Business Was Trading Before March the 1st 2020 – The Financial Ombudsman Service Agree With the Bank and Don’t Uphold His Complaint

May 17, 2022

Even now, the Financial Ombudsman Service is still determining outcomes of complaints related to the Bounce Back Loan Scheme over a year after that scheme closed to new applicants, and here is a case that they have just made a decision on. […]

BBL Complaints and Outcomes

HSBC Decline a Customer’s Account Application After a Long Deal Meaning They Couldn’t Access the Bounce Back Loan Scheme the Ombudsman Says The Bank Had the Right to Decline Whoever They Wanted

May 12, 2022

Being one of only a tiny number of banks in the Bounce Back Loan scheme that were accepting new customers, many people did flock to HSBC to try and open an account and then apply for a BBL. This Ombudsman case, which they did not uphold, revolves around a declined account application. […]

BBL Complaints and Outcomes

Starling Bank Refuse to Allow a Customer to Amend an Erroneous Turnover Figure to A Higher Amount to Access a High Value BBL, Ombudsman Says The Scheme Rules Did Not Allow It

May 11, 2022

Looking at the way banks and the powers that be are screaming “fraud” when someone over-egged their turnover figure to get a Bounce Back Loan, why they are not doing so when someone under-stated it or even let them correct that figure is anyone’s guess, which is what today’s case revolves around. […]