BBL Complaints and Outcomes Archives

RBS Declined a BBL Application Three Times Starting in May 2020 After Complaining to Her MP the Bank Approves Fourth Application Fast Forward 2 Years Later Ombudsman Finally Awards Increased Compensation

June 24, 2022

Another Bounce Back Loan complaint has finally been upheld by the Ombudsman, and he decides a few quid more is required in compensation for the Business Owner in today’s case. […]

Failure By HSBC to Update the Error Riddled Bounce Back Loan Database Resulted in Problems for a Business Owner Getting a BBL From Another Lender the Ombudsman Decides £400 in Compensation is Deemed Fair

June 20, 2022

It became apparent to many people that the so called BBL database that was set up many weeks after the BBL scheme was launched to add another level of protection to banks against fraudulent and duplicate applications was error riddled. This case somewhat proves that beyond all reasonable doubt. […]

Ombudsman Decides Bank of Ireland ) Were Right to Decline a BBL to a Customer That Had His Original BBL Snatched Back By Starling Bank

June 18, 2022

Another Bounce Back Loan case for you to look at today that the Ombudsman has recently made a decision on. As you will see, the complaint was not upheld. […]

Ombudsman Does Have the Power to Force a Bank to “Replicate” a Bounce Back Loan Even Now That the Scheme is Closed If That Bank Made Errors When You Applied Leading to You Not Getting One

June 16, 2022

An interesting insight today into getting a “replica” Bounce Back Loan even though the scheme is now closed, if you have a complaint about a bank messing you about, declining your application unfairly or making errors warrants the […]

Sole Trader Complains That Barclays Arranged an Appointment to Allow Him to Open a Business Account to Apply For a Bounce Back Loan When the Branch Was Closed, the Ombudsman Awards Increased Compensation

June 13, 2022

There are so many complaints about Bounce Back Loans that the Financial Ombudsman Service are working their way through, however some, like the one in today’s case, have been resolved, resulting in Barclays getting a slap. […]