BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Sole Trader Applied for a Feeder Account in July 2020 with HSBC By the Day of the Scheme Ending March 31st, 2021, They Hadn’t Processed It So He Missed Out – Ombudsman Awards Him £500 Compensation As He Says Having Looked At His Tax Return, He Didn’t Qualify for a £50k BBL Anyway

July 3, 2022

The title of this BBL related complaint gives you an idea of what the case revolves around, perhaps the applicant made a mistake or could have applied elsewhere for a BBL if HSBC had done things on time, who knows, anyway have a read, and see what you think about it. […]

BBL Complaints and Outcomes

HSBC Declined a Customers BBL Application He Then Submits a Second But Amended One They Toss It Aside Without Reviewing It Thinking it Was a Duplicate – Ombudsman Says He Can Have £100 Compensation For the Bank Says They Would Have Declined the Second One If They Had Properly Assessed It Anyway

July 3, 2022

Missing out on a Bounce Back Loan due to bank errors and a lack of information from them was something no end of people experienced during the BBL scheme, and this case highlights the stress and suffering caused by banks such as HSBC. […]

BBL Complaints and Outcomes

Man Applies for a Standard Business Loan But Gets Given a CBILs by Mistake the Bank Fixes the Error and He Then Gets a BBL But Liquidator Complains the Bank Made Him Overstate His Turnover – Ombudsman Says Tough

July 1, 2022

This is one of those cases regarding a Bounce Back Loan complaint that the Ombudsman has just tossed aside and not upheld that you have to read several times before you get your head around the madness. So do feel free to read it and see what you think. Keep in mind it is the Liquidator who submitted the complaint.  […]

All Rishi's Fault

Failure By HSBC to Update the Error Riddled Bounce Back Loan Database Resulted in Problems for a Business Owner Getting a BBL From Another Lender the Ombudsman Decides £400 in Compensation is Deemed Fair

June 20, 2022

It became apparent to many people that the so called BBL database that was set up many weeks after the BBL scheme was launched to add another level of protection to banks against fraudulent and duplicate applications was error riddled. This case somewhat proves that beyond all reasonable doubt. […]