BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

NatWest Took 5 Weeks and nearly 6 Weeks to Decline a Customers Two Account and BBL Applications an Ombudsman States There Was Still 5 and 2 Days Left Respectively for Him to Apply to Another Lender Before the BBL Scheme Closed and Be Happy with the £350 They Offered as Compensation!

August 31, 2022

Another complaint that the Ombudsman has upheld regarding a Bounce Back Loan, and one in which they award the exact amount of cash as compensation the bank, NatWest offered to the customer in the first place. […]

All Rishi's Fault

Having Lied to a Customer and Repeatedly Denied His Company an Account and Therefore a Bounce Back Loan Due to Their Errors the Ombudsman Awards £500 Compensation Saying She Can’t Award More as a Ltd Company Cannot Be Caused “Distress” Due to HSBC’s Idiocy

August 31, 2022

Another case to present to you in which a Bounce Back Loan lender, no surprise in guessing its HSBC lies and is proven to have done so, and the Financial Ombudsman Service offers a pathetic amount of cash as compensation. […]

All Rishi's Fault

HSBC’s Pathetic “Safeguarding Reviews” Leaves a Sole Trader No Choice But to Fold His Business After They Locked His Account and Refused Him a Bounce Back Loan Too, He Complains Demanding £800,000 the Ombudsman Say HSBC Acted Unfairly and He Can Have an Equally Pathetic £150

August 31, 2022

Having heard from lots of people experiencing the “safeguarding reviews” HSBC force upon their customers including those with Bounce Back Loans, this case that has just been upheld by the Financial Ombudsman Service (FOS) is a shocking insight into that failed account review procedure and is a warning to those of you who do get one forced upon you, and the toothless numpties at the FOS who think £150 is suitable compensation. […]

BBL Complaints and Outcomes

Ombudsman Takes 20 Months to Decide Not to Uphold a Complaint Regarding a Declined Santander Bounce Back Loan Application as They Say The Lenders Could Demand to Ask for Proof of Turnover Even Though It Was Self-Declared

August 12, 2022

If you need proof of just how pathetically slow the Financial Ombudsman Service can be regarding Bounce Back Loan complaints, then take a look at this one, which ultimately they decided not to uphold by trotting out the usual excuses. […]

BBL Complaints and Outcomes

Barclays Telling a Business Owner to Change His Business Structure When Applying for an Account to Get a BBL Was Unfair But Forcing Him to Visit a Branch When No Appointments Were Available then Ultimately Changing Their Rules Resulting in Him Not Being Eligible for a BBL Anyway Was Permitted Says the Ombudsman

August 7, 2022

Believe it or not the Financial Ombudsman Survive are still working through Bounce Back Loan related complaints, and here is another one they have just upheld, which reveals the saga, nonsense, and inconvenience Barclays put a customer through, including them amending their rules so he couldn’t get a BBL anyway, which has resulted in compensation being awarded. […]