BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Victim of Identity Fraud Complains to the Ombudsman That Santander Closed All His Accounts After Applying for a Bounce Back Loan Which They Also Declined Saying He Had a CIFAS Marker – Ombudsman Upholds His Complaint Saying the Bank Acted Unfairly

July 10, 2022

Imagine being turned down for a Bounce Back Loan, and having all your accounts closed, and being told the CIFAS marker you stand accused of having was there due to a fraudster using your identity on an address you knew nothing about, but CIFAS saying you do not have a marker. That nonsense and additional unfair treatment by Santander makes up part of this case which the Ombudsman has just upheld and awarded £500 to the customer. […]

BBL Complaints and Outcomes

Lloyds Customer Complains That They Logged a Sira Inconsistency Marker on the National Sira Database But No CIFAS Marker in Relation to a Her BBL Application – The Ombudsman Decide They Had Enough Reason to Log the Sira Marker

July 9, 2022

Plenty of unusual Bounce Back Loan related complaints are as always are going through the Financial Ombudsman Service, and here is one they did not uphold regarding a National Sira Database Inconsistency Marker logged by Lloyds Bank when they suspected something dodgy was going on. […]

BBL Complaints and Outcomes

Ombudsman Throws Out a BBL Complaint in Which TSB Snatched Back a Bounce Back Loan Citing Customer Over-Egged His Turnover He Says it Was an Estimate and If They Suspected Fraud Why No Fraud Marker? – Ombudsman Says He Didn’t Qualify to Estimate

July 8, 2022

Here is another Ombudsman case that they have decided not to uphold in which a customer admitted to accidentally over-egging by estimating his turnover to get a TSB Bounce Back Loan and is questioning, as they snatched it back, and if they suspected fraud, why did they not log a CIFAS marker. Not all suspicions are reported to CIFAS says Ben the Ombudsman. […]

BBL Complaints and Outcomes

An Unfair Fraud Marker Logged by the Hard of Thinking at the Skipton Building Society Sees a Business Owner Unable to Apply for a Bounce Back Loan – The Ombudsman Demands It Is Removed and Awards £500 Compensation But Says Not All Lenders May Have Declined a BBL When Someone Had a Fraud Marker! Yeah Right….

July 7, 2022

Some outrageous behaviour from the numpties at the Skipton Building Society to reveal to you today, and a lesson to be learned by other lenders who throw fraud markers around willy-nilly. What is surprising to read is that the Ombudsman states she doesn’t believe a fraud marker would not stop some BBL lenders approving Bounce Back Loans […]