BBL Complaints and Outcomes Archives

Starling Bank Told to Pay Compensation After Incorrectly Closing a Customers Business Account But the Ombudsman Says They Were Allowed to Demand Back a BBL the Customer Got

July 18, 2022

You can see why Lord Agnew, the one-time Minister of State at the Cabinet Office and Her Majesty’s Treasury and many others associated with the Bounce Back Loan Scheme have resigned, when you read cases like this one. […]

Company Director Claims His Business Should Not Have to Repay a NatWest Bounce Back Loan as an Account Signatory Fraudulently Applied and Spent It – Ombudsman Says You Knew, Repay It

July 15, 2022

A rather bizarre case for you to take a look at today and one in which the Ombudsman weighs up the facts, separates fact from fiction, and doesn’t uphold the complaint, for the reasons stated. […]

Victim of Identity Fraud Complains to the Ombudsman That Santander Closed All His Accounts After Applying for a Bounce Back Loan Which They Also Declined Saying He Had a CIFAS Marker – Ombudsman Upholds His Complaint Saying the Bank Acted Unfairly

July 10, 2022

Imagine being turned down for a Bounce Back Loan, and having all your accounts closed, and being told the CIFAS marker you stand accused of having was there due to a fraudster using your identity on an address you knew nothing about, but CIFAS saying you do not have a marker. That nonsense and additional unfair treatment by Santander makes up part of this case which the Ombudsman has just upheld and awarded £500 to the customer. […]

Lloyds Customer Complains That They Logged a Sira Inconsistency Marker on the National Sira Database But No CIFAS Marker in Relation to a Her BBL Application – The Ombudsman Decide They Had Enough Reason to Log the Sira Marker

July 9, 2022

Plenty of unusual Bounce Back Loan related complaints are as always are going through the Financial Ombudsman Service, and here is one they did not uphold regarding a National Sira Database Inconsistency Marker logged by Lloyds Bank when they suspected something dodgy was going on. […]

Ombudsman Throws Out a BBL Complaint in Which TSB Snatched Back a Bounce Back Loan Citing Customer Over-Egged His Turnover He Says it Was an Estimate and If They Suspected Fraud Why No Fraud Marker? – Ombudsman Says He Didn’t Qualify to Estimate

July 8, 2022

Here is another Ombudsman case that they have decided not to uphold in which a customer admitted to accidentally over-egging by estimating his turnover to get a TSB Bounce Back Loan and is questioning, as they snatched it back, and if they suspected fraud, why did they not log a CIFAS marker. Not all suspicions are reported to CIFAS says Ben the Ombudsman. […]