BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Ombudsman Throws Out a BBL Complaint in Which TSB Snatched Back a Bounce Back Loan Citing Customer Over-Egged His Turnover He Says it Was an Estimate and If They Suspected Fraud Why No Fraud Marker? – Ombudsman Says He Didn’t Qualify to Estimate

July 8, 2022

Here is another Ombudsman case that they have decided not to uphold in which a customer admitted to accidentally over-egging by estimating his turnover to get a TSB Bounce Back Loan and is questioning, as they snatched it back, and if they suspected fraud, why did they not log a CIFAS marker. Not all suspicions are reported to CIFAS says Ben the Ombudsman. […]

BBL Complaints and Outcomes

An Unfair Fraud Marker Logged by the Hard of Thinking at the Skipton Building Society Sees a Business Owner Unable to Apply for a Bounce Back Loan – The Ombudsman Demands It Is Removed and Awards £500 Compensation But Says Not All Lenders May Have Declined a BBL When Someone Had a Fraud Marker! Yeah Right….

July 7, 2022

Some outrageous behaviour from the numpties at the Skipton Building Society to reveal to you today, and a lesson to be learned by other lenders who throw fraud markers around willy-nilly. What is surprising to read is that the Ombudsman states she doesn’t believe a fraud marker would not stop some BBL lenders approving Bounce Back Loans […]

BBL Complaints and Outcomes

Sole Trader Applied for a Feeder Account in July 2020 with HSBC By the Day of the Scheme Ending March 31st, 2021, They Hadn’t Processed It So He Missed Out – Ombudsman Awards Him £500 Compensation As He Says Having Looked At His Tax Return, He Didn’t Qualify for a £50k BBL Anyway

July 3, 2022

The title of this BBL related complaint gives you an idea of what the case revolves around, perhaps the applicant made a mistake or could have applied elsewhere for a BBL if HSBC had done things on time, who knows, anyway have a read, and see what you think about it. […]

BBL Complaints and Outcomes

HSBC Declined a Customers BBL Application He Then Submits a Second But Amended One They Toss It Aside Without Reviewing It Thinking it Was a Duplicate – Ombudsman Says He Can Have £100 Compensation For the Bank Says They Would Have Declined the Second One If They Had Properly Assessed It Anyway

July 3, 2022

Missing out on a Bounce Back Loan due to bank errors and a lack of information from them was something no end of people experienced during the BBL scheme, and this case highlights the stress and suffering caused by banks such as HSBC. […]

BBL Complaints and Outcomes

Man Applies for a Standard Business Loan But Gets Given a CBILs by Mistake the Bank Fixes the Error and He Then Gets a BBL But Liquidator Complains the Bank Made Him Overstate His Turnover – Ombudsman Says Tough

July 1, 2022

This is one of those cases regarding a Bounce Back Loan complaint that the Ombudsman has just tossed aside and not upheld that you have to read several times before you get your head around the madness. So do feel free to read it and see what you think. Keep in mind it is the Liquidator who submitted the complaint.  […]