BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Barclays Told to Pay £500 Compensation to a Customer Complaining They Had Unfairly Declined Their Bounce Back Loan – They Then Finally Approve the BBL and It Is Drawn Down Nearly a Year AFTER the BBL Scheme Closed

July 25, 2022

This in an interesting case in which someone got a BBL finally approved and could draw it down earlier this year, (keep in mind the scheme ended to applications back in 2021), after shocking treatment from Barclays who declined their original application, and the customer has also just been awarded £500 compensation too. […]

BBL Complaints and Outcomes

Ombudsman Decrees That HSBC Did Take Reasonable Steps to Make a Customer Aware a Bounce Back Loan Wasn’t Subject to the Usual Protections of the Consumer Credit Act Despite The FCA Saying Banks are Not Following the Rules on Protections That Are in Place Anyway

July 18, 2022

Here is a prime example of why the Bounce Back Loan Scheme is imploding, well it already has. This case is one in which the Financial Ombudsman Service says one thing, whilst the Financial Conduct Authority supplies proof of the opposite. […]

BBL Complaints and Outcomes

Victim of Identity Fraud Complains to the Ombudsman That Santander Closed All His Accounts After Applying for a Bounce Back Loan Which They Also Declined Saying He Had a CIFAS Marker – Ombudsman Upholds His Complaint Saying the Bank Acted Unfairly

July 10, 2022

Imagine being turned down for a Bounce Back Loan, and having all your accounts closed, and being told the CIFAS marker you stand accused of having was there due to a fraudster using your identity on an address you knew nothing about, but CIFAS saying you do not have a marker. That nonsense and additional unfair treatment by Santander makes up part of this case which the Ombudsman has just upheld and awarded £500 to the customer. […]