BBL Complaints and Outcomes Archives

Ulster Bank Lied to a Business Owner Telling Him An Account had been Opened When It Wasn’t Resulting in Him Not Being Able to Apply for a BBL, the Ombudsman Decides £350 Is Suitable Compensation

September 24, 2022

Not that many Bounce Back Loan scheme related complaints have progressed through to an Ombudsman for a decision regarding Ulster Bank, however, here is one that has recently been sent to them and an outcome decided upon. […]

Ombudsman Decides Lloyds Bank Did Fairly Decline a Business Owners Bounce Back Loan Application But Awards Him £100 Compensation for Causing Him Distress and Inconvenience

September 24, 2022

It is the turn of Lloyds Bank to be forced to hand over some compensation to one of their customers, whilst it was decided they were right to decline someone a Bounce Back Loan, the Ombudsman felt they did cause him some distress and inconvenience. […]

HSBC Take 6 Months To Tell a Customer of Complications With Their Account That Stopped Them Fully Processing His Bounce Back Loan Application Which He Never Got, the Ombudsman Says £150 Is Suitable Compensation

September 24, 2022

Delays caused by banks such as HSBC being inundated with Bounce Back Loan applications, which sadly saw many business owners missing out on getting one of those loans is heart-breaking, and here is one recent case an Ombudsman has just made a ruling on, which resulted in an award of £150 in compensation. […]

TSB Customer Misses Out on a Bounce Back Loan Top-Up Due to Various Reasons Including That Bank Listing an Unmonitored Email Address on Their Website, The Ombudsman Says £75 Compensation is Adequate

September 19, 2022

Whilst TSB are being very, very fair with people who call them up and tell them they cannot repay their Bounce Back Loan with the bank explaining to them how they will claim on the guarantee and not hound them, here is a complaint about them the Ombudsman has just ruled on. […]

Barclays Declined a Sole Trader with Two Other BBL’s for His Other Two Businesses a Bounce Back Loan for His Third Business, the Ombudsman Awards Him £200 Compensation For the Upset Caused in Their Delay in Declining That Third Loan

September 13, 2022

The rules of the BBL scheme did state you could apply for as many Bounce Back Loans as you had separate, trading businesses that were not part of a holding company at the top of the business structure. Here is a recent Ombudsman decision in which Barclays declined a Sole Trader a third BBL for his third business and was ordered to pay him compensation but only for them taking so long to decline his loan and the upset caused. […]