BBL Complaints and Outcomes

This section of the website looks at all manner of official Bounce Back Loan related complaints and the outcomes of each of them. If you are experiencing a problem with your BBL lender you may find others who have had a similar complaint sorted out, or even binned by the Ombudsman. You will find plenty of them to immerse yourself in below.

BBL Complaints and Outcomes

Barclays Demanded a Tax Return to Process a Customers BBL Application He Tells the Ombudsman Look It Doesn’t Say That on the British Business Bank Website, Tough Says The Ombudsman They Don’t List All of the Rules and Doesn’t Uphold His Complaint

August 31, 2022

Here we go again, as you will see in this complaint it is another case of the Ombudsman stating the British Business Bank website was not to be relied upon for factual Bounce Back Loan Scheme related rules, and ultimately does not uphold a Barclays BBL related complaint. […]

BBL Complaints and Outcomes

TSB Snatch Back a Customers Bounce Back Loan as They Didn’t Believe His Turnover Figure the Customer States It Was a Projected and Therefore an Estimated Figure the Ombudsman Says His Business Was Established Before 1 Jan 2019 So No Estimates Allowed He Does However Award £200 Compensation

August 31, 2022

Another long and drawn-out TSB Bounce Back Loan related complaint, and one in which the Ombudsman does uphold the complaint in part, but not about the snatching back of the BBL. […]

BBL Complaints and Outcomes

NatWest Took 5 Weeks and nearly 6 Weeks to Decline a Customers Two Account and BBL Applications an Ombudsman States There Was Still 5 and 2 Days Left Respectively for Him to Apply to Another Lender Before the BBL Scheme Closed and Be Happy with the £350 They Offered as Compensation!

August 31, 2022

Another complaint that the Ombudsman has upheld regarding a Bounce Back Loan, and one in which they award the exact amount of cash as compensation the bank, NatWest offered to the customer in the first place. […]