BBL Complaints and Outcomes Archives

Santander Customer Complains the Bank Should Refund Him Money Including From His Bounce Back Loan He Lost to a Crypto Scam, the Ombudsman Says No

April 17, 2023

Another case related to loss of money to a crypto scam, including a funds from a Bounce Back Loan, but as you will see, the Ombudsman decided Santander were right not to refund the customer. […]

Lloyds Bank Customer Said He Didn’t Apply for a £50k Bounce Back Loan Nor Spent Most of It On Bitcoin the Ombudsman Says Pull the Other One Its Got Bells On

April 17, 2023

I am of course paraphrasing the latter part of the outcome of this case, but have a read of it, as the Ombudsman obviously didn’t believe a word of it and tossed the complaint out. […]

Customer Complains That Due to Barclays Messing Her About She Missed Out on a BBL and is Awarded £500, She Refuses and Demands £200,000 the Ombudsman Increases it to £1000 and Says That is All You Are Getting

April 17, 2023

After badgering the Financial Ombudsman to pull their finger out as they haven’t released any BBL related complaints for ages, a whole slew of them have now landed on my desk, and as such here is an interesting one. […]

Bank of Ireland UK Force Customer Applying for a Bounce Back Loan to Jump Through Hoops Including Demanding He Take Photos of His Taxi Parked Outside His House – Ombudsman Awards £400 Compensation

January 30, 2023

Complaints about Bounce Back Loans are still working their way through the often slow Financial Ombudsman Service, and here is one that has recently been decided up. […]

NatWest Turn a Customers Bounce Back Loan Into a Standard Non-BBL Business Loan With No Government Guarantee and No PAYG Options – Ombudsman Says That’s Perfectly Fine

January 20, 2023

Missing the cut-off date for businesses to be eligible for the Bounce Back Loan scheme by one day sees this NatWest customer missing out on the PAYG options and the Government Guarantee on their BBL and having it turned into a non-BBL business loan, and the Ombudsman says the bank can do that. […]