BBL Complaints and Outcomes Archives

Santander Snatch Money from a Company Directors Personal Bank Account to Repay a BBL, Ombudsman Say Tough, You Weren’t Eligible for that BBL in the First Place and Transferred that Money From Your Business Account Anyway

April 18, 2023

Here is another case in which the Ombudsman decided Santander were within their rights to snatch money out of a Company Director’s personal account after recalling a Bounce Back Loan. […]

Starling Bank Default a Customers Bounce Back Loan, He Complains Saying Just Let Me Repay It Under the Original Terms, the Bank Says No but the Ombudsman Says Work Something Out with Him

April 18, 2023

What will probably happen in the case you can read below is that Starling will sneak in their Government Guarantee claim and let the customer work out a repayment plan with their debt collectors, who will send the money raised back to the Government to reduce the guarantee claim liability. […]

TSB Terminated a Sole Traders BBL , She Complains but the Ombudsman Says You Applied for Several BBL’s with Different Turnover Amounts, They Were Estimates She Says, Ombudsman Sides with TSB

April 18, 2023

After the bank reviews a customer’s bank accounts the Ombudsman in the following case determines that TSB had reasonable grounds to determine she was not eligible for the BBL she got. […]

Santander Customer Complains the Bank Should Refund Him Money Including From His Bounce Back Loan He Lost to a Crypto Scam, the Ombudsman Says No

April 17, 2023

Another case related to loss of money to a crypto scam, including a funds from a Bounce Back Loan, but as you will see, the Ombudsman decided Santander were right not to refund the customer. […]

Lloyds Bank Customer Said He Didn’t Apply for a £50k Bounce Back Loan Nor Spent Most of It On Bitcoin the Ombudsman Says Pull the Other One Its Got Bells On

April 17, 2023

I am of course paraphrasing the latter part of the outcome of this case, but have a read of it, as the Ombudsman obviously didn’t believe a word of it and tossed the complaint out. […]