BBL Complaints and Outcomes

If you are unhappy with the decision made regarding a complaint that you have sent in to the Financial Ombudsman Service you can ask for it to be reviewed, and when you do so it will be sent to an Ombudsman rather than a case handler to be determined. Today I look at one such case which saw a customer left with a cheque they couldn’t cash and a BBL snatched back. […]

When I come across stories such as today’s, I can understand why anyone with a Bounce Back Loan would remove the funds from that loan completely from their business bank account along with any other funds held in their account, rather that risk a bank unfairly locking their account or even snatching those funds back. I have seen plenty of examples of both recently. […]

Bounce Back Loan snatch backs are commonplace, I have seen no end of people being told weeks or months after getting a BBL that their bank accounts are locked pending a review, then being told any and all funds in their accounts have been grabbed by the bank and a demand going out for full repayment of the BBL less the funds grabbed. The Financial Ombudsman is the only […]

This is another complaint related to a customer of a major bank, that being Santander being refused a Government guaranteed loan (CBILS), the customer managed to get a Bounce Back Loan from another lender and the Ombudsman decided that £350 was fair compensation in this case. […]

It was often the case when an existing personal account holder with Barclays wanted to open a Business Account to get a BBL that bank would force them to attend an in-branch appointment, this complaint looks at how they forced one customers to wait four months for the appointment and why the Financial Ombudsman did not uphold that complaint. […]

Being knocked back by your own bank for a Bounce Back Loan was agony for a lot of SMEs, much more so when they were able to eventually get one with another lender. This complaint looks at that very situation and how the Financial Ombudsman handled that complaint. […]

I saw so many accounts being closed, BBLs being snatched back, and bank account applications declined by NatWest during the time the BBL scheme was live it was shocking, however many people have complained to the Financial Ombudsman about such things and this is such complaint. […]

Many people were declined an HSBC Feeder account to gain access to the Bounce Back Loan scheme, even existing customers of that bank, and below you will find an overview of one such complaint the Financial Ombudsman investigated but did not uphold. […]

When the Bounce Back Loan scheme was live, one complaint that I saw time and time again was erroneous fraud markers leading to those with them being instantly declined for one of those loans. Today I will give you an insight into one such complaint the Financial Ombudsman received and how they went about correcting it. […]

This page of the website is going to give you a full insight into the official outcome of a complaint sent into the Financial Ombudsman regarding a Barclays Bank Bounce Back Loan related complaint. […]