BBL Complaints and Outcomes Archives

NatWest Turn a Customers Bounce Back Loan Into a Standard Non-BBL Business Loan With No Government Guarantee and No PAYG Options – Ombudsman Says That’s Perfectly Fine

January 20, 2023

Missing the cut-off date for businesses to be eligible for the Bounce Back Loan scheme by one day sees this NatWest customer missing out on the PAYG options and the Government Guarantee on their BBL and having it turned into a non-BBL business loan, and the Ombudsman says the bank can do that. […]

Sole Trader Claims Lloyds Bank Are Asking Him to Repay a Bounce Back Loan He Never Applied For – Ombudsman Says Pull the Other One, It’s Got Bells On

January 20, 2023

The headline above is me paraphrasing, however the Ombudsman clearly lay out why they think he is lying and do not uphold his his complaint, as you will see below. […]

Ombudsman Multiplies Compensation Barclays Must Pay By Five Times Its Original Value Having Listened to a Disgusting Phone Call Made to a Bounce Back Loan Customer and How They Messed Up His BBL Direct Debit

December 19, 2022

Good to see Paul Cooper the Ombudsman finally showing some teeth when it comes to slapping down banks who treat their BBL customers appallingly. […]

NatWest Decline a Customers Bounce Back Loan Stating He Wasn’t Trading Prior to March 1st, 2020, Even Though He Had Been Trading for Years – Ombudsman Finally Orders Them to Pay Him £250

November 20, 2022

Here is another Bounce Back Loan complaint that, like all Ombudsman related complaints, was first addressed by a case handler/investigator who says NatWest was in the wrong and awarded £100 compensation. However, not happy with that outcome […]

NatWest Told to Pay £100 Compensation and 8% Interest on £300 They Delayed Paying out to a Customer When They Approved but then Declined His Bounce Back Loan and Closed His Account

November 20, 2022

It was a nightmare journey for many people when they applied to some banks for a Bounce Back Loan, for quite a lot of people were initially approved but then later found their BBL was never paid out and that they were ultimately declined, often resulting […]