BBL Complaints and Outcomes Archives

Despite Very Clearly and in Big the Santander Website Saying “Estimates Can Be Used” the Ombudsman Tosses Out a Complaint That Bank Demanded Back a Customer’s BBL Back for Using an Estimate – “You Should Have Read the Small Print”

April 27, 2023

Unlike some banks that have said they will look the other way and allow those to repay a Bounce Back Loan as per the original loan agreement if it is later discovered they over-estimated their turnover due to the confusion about that aspect of the BBL Scheme, Santander appear to not be taking that approach. […]

Ombudsman Decides Barclay’s Didn’t Threaten or Do Anything Inappropriate or Unfair When Refusing a Customer a Bounce Back Loan and Closing Her Accounts

April 26, 2023

I am not quite sure Alex Brooke-Smith an Ombudsman has fully got to grips with the rules of the BBL as he states this customer applied for the BBL, somewhere around the end of April […]

HSBC Snatch Every Penny in a Sole Traders Business Account to Repay a Bounce Back Loan They Demanded Back – Ombudsman Says That Is What They Do and Toss Out His Complaint

April 24, 2023

I have seen a plethora of similar complaints to this one, in which the Ombudsman says banks can and do snatch money from business owners accounts when they demand back a Bounce Back Loan. […]

Lloyds Bank Customer Denies Applying for a Bounce Back Loan and Says He Never Transferred the Funds Out of His Account and Therefore Shouldn’t Have to Repay It – The Ombudsman Doesn’t Believe Him

April 24, 2023

Having investigated this case the Ombudsman lays out all of the reasons that led him to side with Lloyds Bank and throw out the complainants complaint. […]

Sole Trader Complains That After Applying for a Bounce Back Loan Barclays Declined it then Closed His Account – Ombudsman Says Be Happy with the £200 Compensation They’ve Already Given You

April 24, 2023

As you will see from the outcome of this case, the Ombudsman determines Barclays are not obliged to explain why they declined a Sole Traders Bounce Back Loan application and then decided to close his account. […]

BBL Complaints and Outcomes

Despite Very Clearly and in Big the Santander Website Saying “Estimates Can Be Used” the Ombudsman Tosses Out a Complaint That Bank Demanded Back a Customer’s BBL Back for Using an Estimate – “You Should Have Read the Small Print”

Ombudsman Decides Barclay’s Didn’t Threaten or Do Anything Inappropriate or Unfair When Refusing a Customer a Bounce Back Loan and Closing Her Accounts

HSBC Snatch Every Penny in a Sole Traders Business Account to Repay a Bounce Back Loan They Demanded Back – Ombudsman Says That Is What They Do and Toss Out His Complaint

Lloyds Bank Customer Denies Applying for a Bounce Back Loan and Says He Never Transferred the Funds Out of His Account and Therefore Shouldn’t Have to Repay It – The Ombudsman Doesn’t Believe Him

Sole Trader Complains That After Applying for a Bounce Back Loan Barclays Declined it then Closed His Account – Ombudsman Says Be Happy with the £200 Compensation They’ve Already Given You

Here is the Official Announcement from HM Government and Some Words from the Covid Corruption Commissioner About the “Bounce Back Loan Voluntary Repayment Scheme” (BBL Summer of Love – BBL Winter of Regret) Which is Now Live – Don’t Miss Your Chance to Get Off the BBL Naughty List

Check Daily! > Daily Updates of the BBL Voluntary Repayment Scheme – A Timeline of How That Scheme Launched with a Fair and Decent Aim But then Descended into a Complete and Utter Farce