BBL Complaints and Outcomes Archives

Company Director Asks for Compensation from Santander for Not Giving Him a Detailed Breakdown of His BBL Repayments, the Ombudsman Tells the Bank to do so But Doesn’t Award a Penny

April 20, 2023

Simply asking Santander for some basic information explaining why his BBL repayments drop in value over time seemed to be too much for that bank to comprehend, here is an overview of this case and the outcome. […]

Distressing Case in Which a Lady Was the Victim of Domestic Abuse and Her Abuser Applied for a Co-Operative Bank BBL in Her Name, Sadly the Ombudsman Says There is Nothing He Can Do

April 19, 2023

This case sickens me to my stomach, and is one […]

Santander Snatch Money from a Company Directors Personal Bank Account to Repay a BBL, Ombudsman Say Tough, You Weren’t Eligible for that BBL in the First Place and Transferred that Money From Your Business Account Anyway

April 18, 2023

Here is another case in which the Ombudsman decided Santander were within their rights to snatch money out of a Company Director’s personal account after recalling a Bounce Back Loan. […]

Starling Bank Default a Customers Bounce Back Loan, He Complains Saying Just Let Me Repay It Under the Original Terms, the Bank Says No but the Ombudsman Says Work Something Out with Him

April 18, 2023

What will probably happen in the case you can read below is that Starling will sneak in their Government Guarantee claim and let the customer work out a repayment plan with their debt collectors, who will send the money raised back to the Government to reduce the guarantee claim liability. […]

TSB Terminated a Sole Traders BBL , She Complains but the Ombudsman Says You Applied for Several BBL’s with Different Turnover Amounts, They Were Estimates She Says, Ombudsman Sides with TSB

April 18, 2023

After the bank reviews a customer’s bank accounts the Ombudsman in the following case determines that TSB had reasonable grounds to determine she was not eligible for the BBL she got. […]