BBL Complaints and Outcomes Archives

HSBC Customer States He Didn’t Apply for a BBL and Shouldn’t Have to Pay It Back, Ombudsman Says The Log-Ins Came from Your Mobile and These Screenshots of Messages on Your Mobile to a Third Party Prove You Are Trying to Pull the Wool Over Our Eyes

May 25, 2023

It didn’t take the initial case handler and then when it was moved onto him, an Ombudsman to work out what this HSBC customer was up to, as you will see from this BBL related complaint outcome. […]

Lloyds Customer Uses Funds From a Bounce Back Loan to Invest in Cryptocurrency and Gets Scammed, the Ombudsman Tells Lloyds to Refund Him Half of the BBL Funds He Lost with Interest

May 21, 2023

A rather long and complicated case here, but one which did see the complainant getting some of the money back that he lost from a cryptocurrency scam. […]

Starling Close a Customer’s Account, Send Him a Cheque for the Balance, Cancel the Cheque and Use it to Repay a BBL They Subsequently Default Him On, the Ombudsman Says Have £100 Compensation for the Cheque Incident But As for the Default, That’s Their Right

May 9, 2023

Despite a plea by the affected customer to be allowed to repay his BBL as per the original terms, Starling Bank want their money back, from him or the Government guarantee and the Ombudsman agrees with the bank. […]

Man Complains That His Wife Applied for a Bounce Back Loan Using His Bank Account, She Sadly Died Shortly Afterwards, the Ombudsman Decides Lloyds Bank Should Reduce the BBL Debt by Half

May 9, 2023

A rather unusual and tragic BBL related case here, which ultimately saw the Ombudsman telling Lloyds Bank to reduce the BBL debt by half. […]

NatWest Customer Complains They Haven’t Written Off His BBL and Ignored Him as He Can’t Repay It, the Ombudsman Says They Have Sent You £100 Compensation For That, Now Meet Them Halfway and Answer Their Phone Calls to Work Something Out

April 29, 2023

Here is a complaint received about NatWest, and as you will see, the Ombudsman says the only way the customer and bank can work out whether a guarantee claim can be put in and explain the procedure of such, is if the bank and customer communicate. […]