Banks and BBLs

NatWest Employee Bins Off a BBL Complainant Telling them Please Do Not Contact Me Again As I am Moving Roles Then Contacts Other Customers From the Same Department

Bank staff really do need to get it into their heads that customers with complaints about their banks are going to communicate with other people about those complaints. Below you will find a prime example of one staff member binning off their customer complaints and telling them they have left their job roles so do not contact them again, when that appears not to be the case. […]